Job Description

Key accountabilities and decision ownership
Monitoring and Implementation of VOIS specific procedures, exceptions to Group and VOIS policies, risk control matrix etc., through VOIS Global Lead of Investigations across VOIS India centre.
Managing Speak-ups and Investigations end to end across VOIS India and coordinating with VOIS Global Lead of Investigations and the Local Triage teams. If required, with the group teams as well.
Publish qualitative and quantitative metrics as well as reports on periodic basis for all Speak Ups and Investigations for Centre.
Aligning VOIS Investigations with the Group Internal Investigations Policy and be the local contact for all Investigation related matters including maintenance and upkeep of the Vodafone Case Management Tool (VCMT).
Conduct specific awareness and trainings basis the Investigations Embedding Programme for Investigators across VOIS and accordingly reconcile VCMT rights.
Interact with internal and external stakeholders/ investigators as well as the Leadership at VOIS India.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.