Job Description

We are seeking a highly skilled Deputy General Manager with 15+ years of experience to join our team. The ideal candidate should have strong technical expertise in MS Excel and a background in

US Retail banking

&

Cards and Payments

domain. This role is 100% work from office from Pune. The candidate will play a crucial role in optimizing our operations and contributing to the company's growth.

Responsibilities

Oversee daily operations within the Banking operation department to ensure efficiency and accuracy. Utilize advanced MS Excel skills to analyse data and generate insightful reports.

Experience of managing debit or credit card dispute related processes.

Collaborate with cross-functional teams to streamline processes and improve workflow. Work directly with clients, COO teams, product specialist, distribution teams and gain traction for new business, grow existing business Deliver projects on time, on budget, with exceptional quality under tight deadlines Help to gather metrics from various stake holders and share regular transparent MI Reporting to senior Management Manage projects by assessing need of the business, identifying key stake holders and sponsors, Analyzing key risks , assisting with production of business requirements, documents and project plan Support consistent hiring and performance management practices for a team Participate in design and testing of enhancement to client tools, Reports and systems. Interacting with Onsite controllers on various operational issues. Actively engage in the identification of potential process shortcomings or required enhancements Ensure compliance with industry regulations and company policies. Identify areas for improvement and implement solutions to enhance operational efficiency. Lead initiatives to optimize retail banking process and reduce costs. Foster a positive and collaborative work environment to drive team success.

Should be OK with US shifts.

Qualifications

University graduate / postgraduate Certifications - Any Industry level Preferable Possess a strong technical background with advanced proficiency in MS Excel. Have a minimum of 8 years of experience in Retail Banking domain. Demonstrate excellent analytical and problem-solving skills. Exhibit strong leadership and team management abilities. Show proficiency in developing and implementing operational strategies. Have a solid understanding of industry regulations and compliance requirements. Display excellent communication and interpersonal skills. Be adept at managing resources and meeting project deadlines. Show a commitment to continuous improvement and operational excellence. Be able to work effectively in a hybrid work model. Have experience in training and mentoring team members. Demonstrate the ability to collaborate with cross-functional teams. * Exhibit a proactive approach to identifying and solving problems.