Job Description

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DUTIES AND RESPONSIBILITIES

• Understand SE IFM Service contract.
• Take over the Site, actively call out snags and snag closure.
• Vendor Management aligning with all supplier to establish and maintain operational stability, compliance score, timely execution of work and cost efficiency and KPI meeting with client & suppliers/service providers.
• Highlight operational issues on real time basis which requires assistance, guidance, and approval.
• Landlord Management - Aligning with Landlord to timely resolve issue, invoice processing.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Forecast budget and manage the same within negligible variance
• Come up with initiatives towards best practices & cost efficient/saving etc.
• Tracking & control - Inventory, expenses, PO, timely invoice submission.
• Ensure adherence to policies and procedures applicable to the IFM function.
• Plan, organize employee engagement activities.
• Ensure compliance of regulations of SE management
• Assist in general administrative activities as required.
• KPI meetings with supplier.
• Regular meeting with Admins/stake holders to understand the day-to-day or periodic requirement
• Open to take additional duties / out of scope activities as and when required by client.

KEY PERFORMANCE MEASURES

• Meet the requirements of client proactively and professionally
• Respond the client's work requests on time
• Achieve financial target- budget management, timely invoice submission.
• Risk Assessment at site and mitigation plan

LEADERSHIP

• Stack holder management - Frequent connect with client & stake holders
• People / Team Management - To manage & lead/oversee HK operation, Mail room, Transport operation, F & B, Experience, Engineering service & employee communication
• Work in partnership with stakeholders and other teams to implement strategies, policies, and services to increase employee satisfaction & reduce organizational and operational Risk.
• Set team targets & monitor performance
• Assist and mentor subordinates on standards and practices

Qualifications
KEY COMPETENCIES

• Any Graduate with minimum 08-10 years of experience in facilities Management & minimum 2 years of experience at the level of senior manager.
• English-excellent written and oral communication skills - Mandatory
• Knowledge of Local language - Advantage
• Knowledge & Proficiency on:

• Soft Services (including events)
• Human experience
• F & B operation
• Transport operation
• Good Administrative skills
• People Management

• Experience in direct management of a team size 10

Schedule: Full-time
Req: 0098BF