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Year    Hyderabad, Telangana, India
GENPACT
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Job Description



With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.


Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?


Inviting applications for the role of PD Trainer, Trust and Safety!
The purpose of the Trainer is to lead knowledge transfer & knowledge management for the assigned set of moderators/training batch, by first & foremost being an in-house specialist of the process & policies, conducting a variety of tasks which include classroom delivery, assessments, On-the job training, random audits during OJT, provide coaching & feedback to new hires/bottom performers, improving training content, engaging in Calibrations, Training Need Analysis exercise & contribute their assigned part on account level action plans


Responsibilities


Ability to review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines. Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example, slurs, cuss words, adult content, etc). The role also involves moderating content of Egregious nature


Facilitates effective process/product/policy training (face-to-face classroom, virtual, blended) focusing on the learner/trainee experience and performance objective
Manages engagement during training sessions to ensure performance - tests for understanding, observes behavior and course corrects if necessary
Monitors and improves performance health of new hire on-boarding; refresher trainings; and cross-training
Regularly shares training reports in stipulated format with appropriate analysis and callouts. Prepares and shares supplementary training material/splashes/newsletters as required. Prepares and drives Process Knowledge and other relevant assessments

Deduce training need inputs via strategic audits on OJT transactions (action & reasons) & provide training to expert opinion on whether the transaction is, in compliance with policies & process
Conduct coaching & feedback for new hires/process’s bottom performers. Help them improve their process knowledge & policy understanding
Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure) by processing periodic set of transactions like a moderator
Contribute towards the process of ‘define, update, innovate’ the training & knowledge management frameworks to meet client expectations and raising the bar, continuously on Quality.
Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds


Accountable for performance standards for the assigned set of New Hire Batch throughput benchmarks & continuous improvement on knowledge related gaps in a weekly/monthly manner
Qualifications we seek in you!
Minimum Qualifications

Any graduate

Interest in playing PC games and good acumen towards gaming terminologies, new-age gaming world & Industry
Experience working as an Agent/Reviewer/Moderator in a Trust & Safety Process (content moderation/review/labelling)
Prior understanding & exposure towards training process (classroom delivery, OJT Management & reporting)
Minimum experience as a subject matter expert/Quality Auditor or Coach in their past stint/organization
Excellent communication & Interpersonal Skills

Ability to comprehend the dynamic nuances in the gaming world
Flexibility in working hours & shifts
Proficient on MS Office Tools ( Excel, Word, PowerPoint etc )
Public Speaking Skills & large audience management abilities
High level of energy, drive, enthusiasm, initiative, and commitment

Ability to collaborate with diverse stakeholders (including POCs/Stakeholders from the client side) to deliver collective results

Preferred Qualifications/ Skills

Worked in more than 1, trust & safety process/account in their previous organization

Prior People Mgt. experience in any shape or form

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobSenior Process Associate Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingAug 24, 2022, 1:51:22 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time

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Job Detail

  • Job Id
    JD2868819
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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