Company Description: Rakuten, Inc. (JASDAQ: 4755), is one of the world\xe2\x80\x99s leading Internet service companies, providing a variety of consumer and business-focused services including e-commerce, travel, banking, securities, credit card, e-money, portal & media, online marketing, and professional sports. Rakuten is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas. Founded in 1997, Rakuten is headquartered in Tokyo, with over 10,000 employees worldwide. For more information, visit http://global.rakuten.com/corp/about/.
Scope: Successful candidate will be assigned to Marketing Cloud Platform Department which develops Rakuten\xe2\x80\x99s marketing systems and other e-commerce related services. These services are used by Rakuten\xe2\x80\x99s business units.
Team\xe2\x80\x99s overall mission is to boost-up each business unit\xe2\x80\x99s revenue by standardizing operations, maximizing productivity, and providing high quality service to our customers (Internal/external).
The successful candidate will be responsible for managing critical business systems, automating regular operations, and proposing new ideas to increase overall productivity and quality.
Responsibilities: Design, develop SLA, SLO, SLI of services within the Business Unit.
Involve in whole process of Development, Production System Operation including system maintenance, monitoring, automation, backend operation, ensuring high availability, regular application release, troubleshooting, middleware performance tuning and collaborate with functional, technical team members to provide high quality services.
Involve in automation of routine manual production/non-production operation using technologies like Ansible, Chief etc. Will be the key person to propose, implement automation to increase productivity, quality.
Always improve the system performance, reliability
Should have service ownership mind & proactively able to react to the production issues.
Propose new technologies, tools etc. to improve whole process of development, testing and production operations. Strong self-learning ability, motivation to work on new Technologies.
Work closely with developers, product manager, project manager, team lead, security, and QA team members in different location (Singapore, Japan, India etc.)
Qualifications: Must-have
Over 5-8 years of experience on SRE, handling high traffic production system independently, troubleshooting (middleware, infra), automation, regular operation etc.
Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment
Experience in management of large-scale service.
Experience in design and construction of public cloud (Ex. GCP, Azure), preferably GCP.
Good knowledge in CI/CD/CT pipeline using tools such as Jenkins/Bamboo and VCS such as GIT/SVN
Strong knowledge in LINUX based system operation and extensive skills in Linux commands.
Hands-on experience in Unix/Linux/Shell/Python scripting
Experience with automation/configuration management, e.g., Terraform, Puppet, Chef, Ansible
Experience in developing and operating one or more of following systems: Kubernetes, Nginx, ELK stack, Hadoop, etc.
Identify process gaps and recommend on best practices based on industry standards.
Provide technical expertise on complex automation and functional issues.
Flexible for emergency support timing based on the business requirement. Must adapt to business needs in terms of working hours.
Nice-to-have
System development experience in PHP, Java, Perl etc.
Big Data technologies such as Hadoop, NoSQL - Couchbase, Cassandra
Team management experience
Education Requirements: Bachelor\xe2\x80\x99s degree or higher in Computer Science or IT related field.
Expectations: Good adoption to Rakuten\xe2\x80\x99s corporate culture, Get-Things-Done mind, Ownership mindset.
Love and devote yourself in our service and system.
Positive attitude and strong desire to learn from and share with colleagues.