Job Description

Role Title:

Executive / Senior Executive - Development & IT Operations (Dev & IT Ops)

Function:

Information Technology

Location:

Noida (Corporate Office)

Employment Type:

Full-time

Role Purpose

The Development & IT Operations Executive is responsible for supporting application development, system operations, and day-to-day IT infrastructure and application stability. The role ensures smooth deployment, monitoring, support, and continuous improvement of business applications and IT services across corporate and site locations.
This position acts as a critical bridge between

development teams, infrastructure, vendors, and business users

, ensuring high availability, performance, and security of IT systems.

1. Development & Application Support

Support development, configuration, and deployment of internal applications, portals, and enterprise systems (HRMS, ERP, LMS, internal tools, etc.). Coordinate with developers for application releases, patches, upgrades, and bug fixes. Assist in requirement understanding, testing (UAT), and post-deployment support. Maintain application documentation, SOPs, and version control records.

2. IT Operations & System Management

Monitor day-to-day IT operations to ensure uptime, system performance, and issue resolution. Manage servers, cloud services, databases, and application environments (Production/UAT). Perform routine system health checks, backups, and performance monitoring. Ensure adherence to IT security policies and access controls.

3. Incident, Change & Problem Management

Handle L1/L2 incident tickets related to applications, systems, and infrastructure. Coordinate root cause analysis (RCA) for recurring issues and implement preventive actions. Support change management activities including impact analysis and rollback planning. Ensure SLA compliance for internal and vendor-managed services.

4. DevOps & Automation Support (Where Applicable)

Support CI/CD pipelines, deployment automation, and release management. Assist in basic scripting and automation for system tasks and monitoring. Coordinate with DevOps or cloud partners for environment setup and optimization.

5. Vendor & Stakeholder Coordination

Liaise with IT vendors, OEMs, and system integrators for support and escalations. Coordinate with internal stakeholders (HR, Finance, Projects, L&D, Admin, Plants). Track vendor deliverables, SLAs, and support tickets.

6. Compliance, Documentation & Reporting

Maintain IT asset, application, and access management records. Support IT audits, compliance checks, and information security reviews. Prepare MIS reports on incidents, uptime, releases, and operational metrics.

Key Skills & Competencies

Technical Skills

Basic understanding of

software development lifecycle (SDLC)

. Knowledge of

Windows/Linux servers

, databases, and application environments. Exposure to

cloud platforms

(AWS / Azure / GCP) is preferred. Familiarity with ITSM tools (ServiceNow, Freshservice, Jira, etc.). Basic knowledge of networking, cybersecurity, and access management. Understanding of CI/CD, DevOps concepts, or automation tools is an advantage.

Behavioral & Functional Skills

Strong problem-solving and analytical skills. Ability to manage multiple tasks in a fast-paced environment. Good communication and coordination skills. Process-oriented mindset with attention to detail. Willingness to learn and adapt to new technologies.

Educational Qualifications

B.E. / B.Tech / BCA / MCA / M.Sc. (IT/CS)

or equivalent qualification. Relevant certifications in IT, cloud, DevOps, or ITSM are an added advantage.

Experience

Executive:

1-3 years of experience in IT Operations, Application Support, or Development Support

Senior Executive:

3-6 years of experience in IT Ops, DevOps support, or enterprise application support Experience in

large organizations, multi-location operations, or manufacturing/infrastructure setups

is preferred.

Key Performance Indicators (KPIs)

System and application uptime Incident resolution time & SLA adherence Successful deployments/releases User satisfaction scores Quality of documentation and compliance readiness

Job Snapshot

Updated Date
15-01-2026
Job ID
AvaadaJob691
Department
SAP
Location
Noida 65, Noida, Uttar Pradesh, India
Experience
1 - 5 Years
Employee Type
Permanent