Job Description

Project description

We are seeking a dedicated Cloud Support Engineer to manage patching, maintenance, and overall server management for cloud-based infrastructure. This offshore role requires expertise in both Azure and AWS server technologies with a focus on maintaining security, compliance, and operational excellence across all server environments.

Responsibilities

Server Management: Administer and maintain Windows and Linux servers on Azure and AWS platforms


Patch Management: Plan, test, and deploy security patches and updates across all server environments


Maintenance Activities: Perform routine maintenance tasks, including system updates, configuration changes, and health checks


Monitoring and Alerting: Implement comprehensive server monitoring and proactive alerting systems


Security Compliance: Ensure servers comply with security policies and industry standards


Capacity Management: Monitor server performance and plan for capacity upgrades


Incident Response: Provide timely response to server-related incidents and outages


Automation: Develop scripts and automation for routine maintenance tasks


Documentation: Maintain server inventory, configuration documentation, and procedures


Vendor Coordination: Coordinate with cloud providers for support and escalations

Skills

Must have


Experience: 6 to 8 years of server administration experience in cloud environments


Cloud Platforms: Strong knowledge of Azure Virtual Machines and AWS EC2 services


Operating Systems: Expertise in Windows Server and Linux administration


Patch Management: Experience with Windows Update Services, WSUS, or similar tools


Scripting: Proficiency in PowerShell, Bash, Python, or similar automation tools


Monitoring: Experience with server monitoring tools and SIEM solutions


Networking: Understanding of cloud networking concepts and troubleshooting


Certifications: Microsoft Azure Administrator, AWS SysOps Administrator, or equivalent (preferred)


Configuration Management: Experience with Ansible, Puppet, or similar tools (preferred)


Containerization: Knowledge of Docker and container orchestration platforms (preferred)


Security Tools: Familiarity with vulnerability scanning and security assessment tools (preferred)


ITIL Certification: Understanding of ITIL processes and incident management (preferred)


Backup Solutions: Experience with cloud backup and disaster recovery solutions (preferred)


Skills and Competencies


Strong technical troubleshooting abilities


Excellent organizational and time management skills


Ability to prioritize multiple tasks and projects


Strong documentation and communication skills


Detail-oriented with focus on quality and compliance


Ability to work flexible hours for maintenance windows


Customer service mindset for internal stakeholders


Nice to have


NA

Other

Languages


English: A1 Beginner


Seniority


Regular



Bengaluru, India


Req. VR-120024


Technical Support (SL2)


BCM Industry


12/01/2026


Req. VR-120024