Job Description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
In this role, you will:

• o Third party product scope; Cyberark, Delinea, HashiCorp, TPAM

• In-house product scope includes several SQL based repository and reporting tools
• Conduct root cause analysis of incidents and implement measures to prevent recurrence.
• Responsible for testing, documenting major changes, and representing them in Change Advisory Board (CAB) meetings as required. Deliver changes in accordance with guidelines.
• Drive continuous improvement in service health and resilience.
• Provide data and documentation to internal and external auditors, including walkthroughs and reports.
• Manage ITSO responsibilities, including compliance with ICE standards and ITSO Book of Work (BOW).
• Research, develop, and implement new solutions aligned to stakeholder requirements and product roadmaps.
• Drive progress in strategic programmes and provide subject matter expertise (SME) in solution design.
• Establish and manage proactive relationships with multiple PAM vendors.
• Foster strong relationships with business stakeholders and internal technical teams.
• Manage out-of-hours work when required.
• Lead a pod to achieve defined objectives. Promote knowledge sharing and mentoring within the team.

Qualifications
To be successful in this role, you should meet the following requirements.

• 3 years+ experience of at least one third party PAM product (Hashicorp Vault preferred) including specific training and certifications (Hashicorp Vault and Terraform preferred)
• Strong skills in building quality relationships with colleagues, to establish their requirements and collaborate on find solutions.
• 3 years+ experience of both UNIX and Windows operating systems - build, support and maintain
• Experience of data management - SQL database, data repositories such as Splunk, reporting such as Grafana
• Experience of designing and building automation processes using Ansible AAP including creation of playbooks
• Experience of managing crisis calls, troubleshooting complex issues and building root cause remediation plans
• Experience of designing monitoring and alerting solutions at enterprise level (Splunk, Grafana, App Dynamics, SCOM)
• Understanding and experience of technologies deployed at a large scale in a global IT enterprise
• Experience of working in an Agile team - managing work in Jira and engagements in Jira Service Desk
• Experience of coding, scripting, and use of GitHub and code management best practices
• Experience working with Audit, and Compliance requests and procedures
• Experience taking on Scrum Master role, or in managing Jira Boards and task prioritisation
• Ability to adapt and understand new technologies - being self-motivated to learn
• Strong interpersonal, influencing, communication and report-writing skills
• Ability to interact appropriately with users of various technical skill levels
• Strong analytical skills and ability to work with users to find the best solution
• Ability to work in a multi country, culturally diverse and time-zone separated role.

You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India

Skills Required