Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Location 1 :: Hyderabad

Location 2 :: Anywhere in India

Shift :: 24 / 7 Shift

Rate:-up to 130K/M

Key Responsibilities:

Serve as the technical point of contact for infrastructure-related customer support engagements via online platforms. Troubleshoot and resolve issues across

Azure VMs, AKS, Load Balancers, VPN Gateway, Storage accounts, and Networking stacks

. Collaborate with internal product groups to identify root causes and contribute to long-term platform improvements. Author detailed technical documents, KB articles, and proactive guidance to reduce future support issues. Actively monitor platform health and engage in on-call rotations (including weekends and nights) as per shift schedule. Proven experience with cloud deployment and development tools (i.e. PowerShell, CLI, REST API, Visual Studio, .NET, SDK, JSON, ARM/Bicep templates). Participate in retrospective reviews, post-incident analysis, and support quality audits. Contribute to

automation efforts

by scripting common troubleshooting tasks.

Skillset:

Hands-on experience with

Azure Virtual Machines, Azure Kubernetes Service (AKS)

, and associated scaling & monitoring. Strong grasp on

VNet Peering, ExpressRoute, Application Gateway, Load Balancer, and Network Security Groups (NSGs)

. Experience with

Azure Storage (Blob, File, Table)

and Storage-level access control. Identity and Access Management using

Microsoft Entra ID, RBAC, and Conditional Access

. Familiarity with

Azure Defender, Azure Monitor, Azure Policy

. Troubleshooting using

PowerShell, CLI, Log Analytics, and Activity Logs

.

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Do

Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications

+ Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain -- from planning, coding and building, testing, staging, release, configuration and monitoring
+ Manage the IT infrastructure as per the requirement of the supported software code
+ On-board an application on the DevOps tool and configure it as per the clients need
+ Create user access workflows and provide user access as per the defined process
+ Build and engineer the DevOps tool as per the customization suggested by the client
+ Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
+ Leverage and use tools to automate testing & deployment in a Dev-Ops environment

Provide customer support/ service on the DevOps tools

+ Timely support internal & external customers on multiple platforms
+ Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
+ Ensure adequate resolution with customer satisfaction
+ Follow escalation matrix/ process as soon as a resolution gets complicated or isn't resolved
+ Troubleshoot and perform root cause analysis of critical/ repeatable issues

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Deliver

No

Performance Parameter

Measure

1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation


2. CSAT Timely customer resolution as per TAT

Zero escalation

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Mandatory Skills: Azure DevOps Operations.


Experience: 3-5 Years.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.