Job Description

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.



Core Responsibilities

• Assist on technical bridges and provide troubleshooting direction for complex technical issues.
• Identify gaps and create/update operational procedures, policies, and processes
• Analyze data and metrics, identify problem areas, and provide actionable insight to management
• Handle all application deployments and builds in staging and production environments
• Ensure team members and customers adhere to approved processes for managing application deployments, support tickets, production outages/impairments, Kanban boards, infrastructure builds, and application intake
• Recognize application flaws and partner with development teams and vendors to ensure defects and required enhancements are completed
• Avidly seek out learning opportunities both as a technologist and a lead, ready to assimilate new technologies; pursue relevant industry standard technical certifications and education opportunities
• Perform periodic outage and disaster recovery testing for supported applications to enhance readiness for production incidents
• Perform regular patching of applications/systems to mitigate vulnerabilities; ensure that all maintenance activities are properly validated to minimize application impact
• Recommend designs for new products or architectural changes to existing products
• Work with development teams and application owners to ensure all applications comply with privacy, security, and accessibility requirements
• Create and maintain all application monitors and alerts; respond promptly to alerts
• Identify and champion operational improvements to increase the stability, reliability, and availability of applications
• Regular, consistent, and punctual attendance; must be able to work nights, weekends, and variable schedule(s).

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System (NPS), a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to improve service for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Desirable skills:

• DB: Oracle, MSSQL, MongoDB, MySQL
• OS: Windows Server, Linux (CentOS and Redhat)
• Cloud: AWS, Cloud Foundry, Azure
• CI/CD: Concourse, Jenkins, GIT
• Web: IIS, Apache, NGINX
• Other: ServiceNow, Jira, MuleSoft, Coveo, SharePoint, Workday, Kronos

Education Level: Bachelor's degree or equivalent in certifications or experience

Field of Study: Engineering, Computer Science, Computer Information Systems

Years of Experience: Generally requires 1-4 years of related experience

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.