Job Description

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.



At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.



Join our team! We're building a world where Identity belongs to you.

Responsibilities

This Role will be for Australian Shift and you are required to work on either saturday or sunday. Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion Operational management of Support tickets Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices Collaborate with other departments in the company to achieve customer satisfaction Contribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support.

Requirements

5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects Strong analytical and problem-solving skills Self-starter -- able to come up to speed on complex, difficult concepts with minimal assistance Ability to quickly context-switch between multiple complex work streams Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues Customer-obsessed attitude -- a customer advocate, always going the extra mile Team player with solid communication and presentation skills Proactivity -- identify opportunities and take preemptive action against potential problems Continuous growth -- permanently look for areas of improvement, make plans on how to improve them, and execute those plans

Technical Domain Focus

Knowledge of software development fundamentals and common architectures Knowledge of HTTP, encryption, basic security concepts Understanding of authentication and authorization concepts Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc. Proficient in at least one programming language; ideally JavaScript

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What you can look forward to as a Full-Time Okta employee!

Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.



Some roles may require travel to one of our office locations for in-person onboarding.



Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.




If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.



Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.



Okta
The foundation for secure connections between people and technology
Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.