The Modern Data Company is redefining data management for the AI era, transforming data from a technical challenge into a company's most powerful business asset. Modern's DataOS platform is the world's first operating system for data, providing a breakthrough layer that integrates with any data stack, no rip and replace.
Fortune 1000+ enterprises use DataOS to scale AI and solve mission-critical data challenges. With DataOS, enterprises are accelerating AI adoption by up to 90% while reducing data consumption and platform costs by 50%. Modern's rapidly expanding customer base includes global category leaders across a wide range of global industries. They trust DataOS to power their AI and business transformation.
About the Role
------------------
The
Developer Relations
for
DataOS
plays a strategic role at the intersection of user enablement, community development, technical content, and product feedback. This individual will serve as the
voice of the developer and customer
within the organization while leading programs that empower DataOS users through comprehensive training, scalable self-serve resources, and a thriving developer community.
With a strong background in data engineering or analytics engineering, the ideal candidate will have the technical depth to understand real-world implementation challenges and the communication skills to translate those insights into learning assets, documentation, and product feedback. This is a
hybrid, location-preferred
role with a team leadership mandate -- managing one direct report initially and scaling the team as the community grows.
Key Responsibilities
------------------------
Developer Enablement & Training
Design and deliver structured
learning tracks
for SI partners, enterprise customers, and internal teams using DataOS.
Build and manage a
self-serve training ecosystem
, including hands-on tutorials, video walkthroughs, certification tracks, and learning modules.
Conduct live training sessions, onboarding workshops, and technical webinars to drive adoption and upskill users.
Community Development & Engagement
Build and sustain an active
developer community
where users can share ideas, ask questions, and troubleshoot collaboratively.
Launch and moderate forums, Slack/Discord groups, community meetups, or virtual office hours.
Empower community champions to encourage peer-led engagement and foster organic support.
Voice of the Customer & Product Feedback
Serve as the
primary internal advocate
for DataOS users by capturing insights from use cases, customer interactions, community discussions, and feedback loops.
Synthesize user feedback into actionable input for Product and Engineering teams, influencing roadmap and UX priorities.
Surface recurring issues and usage patterns to proactively recommend improvements.
Technical Content Creation
Produce high-quality technical content -- blog posts, guides, demo projects, and solution briefs -- that illustrate best practices and DataOS capabilities.
Ensure content consistency across documentation, training platforms, and external channels.
Regularly update and enhance core
product documentation
based on learnings from real-world implementations and common support requests.
Create and maintain
FAQs, troubleshooting guides, and error resolution documents
aligned with actual user needs.
Collaborate with technical writers to ensure documentation remains accurate, current, and discoverable.
Cross-Functional Collaboration
Engage with Product, Engineering, QA, and DevOps to stay informed about technical changes, feature releases, and architectural updates.
Translate technical changes into user-facing materials that support learning and adoption.
Actively participate in sprint planning, demos, and retrospectives to remain embedded in the product lifecycle.
Leadership & Strategy
Define the vision and roadmap for Developer Advocacy and Training at DataOS.
Manage and mentor a direct report with plans to expand the team in alignment with business growth.
Track KPIs for training completion, community engagement, content reach, and documentation quality.
Requirements
Required Qualifications
---------------------------
Technical Background:
3-5 years of experience in roles such as
Data Engineer
or
Analytics Engineer
, ideally with exposure to business analytics, data pipelines and platform operations.
Enablement Experience:
Proven experience designing and delivering
technical training programs
and self-serve onboarding experiences for developers.
Community Leadership:
Experience creating or managing developer communities, discussion forums, or technical ambassador programs.
Product & User Advocacy:
Strong user empathy with experience collecting, interpreting, and acting on product feedback.
Technical Expertise:
+
Data Engineering
: SQL, Python, YAML, data modeling, orchestration tools.
+
Exceptional written and verbal communication skills, with the ability to simplify complex concepts and engage technical audiences.
Documentation Skills:
Experience contributing to or maintaining documentation libraries, support articles, and FAQ portals based on real usage.
Collaboration & Agility:
Demonstrated ability to work cross-functionally and thrive in a high-growth environment with evolving requirements.
Leadership:
Prior experience managing or mentoring technical team members; ability to grow and guide a team.
Preferred Qualifications
----------------------------
Experience in
Developer Relations, Technical Evangelism
, or Customer Enablement roles at enterprise software or data infrastructure companies.
Familiarity with modern learning platforms (e.g., LMS systems, certification tools, GitBook, Docusaurus).
Knowledge of data lifecycle and experience with platforms like Snowflake, Databricks, Palantir, or similar.
Experience with documentation standards, error taxonomy design, and knowledge management frameworks.
Benefits
Working at Modern
First and foremost, our value system is sacred to us - HEAT: Humility, Empathy, Accountability and Transparency. Beyond this, we are fond of individuals who are curious, love solving problems and can see the larger picture. We love to take a leap of faith on potential. If you believe you haven't had the chance to do your life's best work, Modern is the place for you.
Modern embraces competition for great talent. We have been able to get great talent onboard owing to the attractive compensation and benefits we provide, in addition to the upside we share with all our employees in the form of ESOPs. Moreover, our ESOP policies are highly employee-friendly replicating ethos of some of the best Silicon Valley tech startups. We are committed to making sure our employees create significant value for themselves.
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