Job Description

3 - 5 Years
1 Opening
Chennai, Kochi, Pune, Trivandrum

Role description

Role Proficiency:



Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 - Software Engineering


Outcomes:



Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.

Code debug test document and communicate product/component/features at development stages.

Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.

Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models

Mentor Developer 1 - Software Engineering and Developer 2 - Software Engineering to effectively perform in their roles

Identify the problem patterns and improve the technical design of the application/system

Proactively identify issues/defects/flaws in module/requirement implementation

Assists Lead 1 - Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions


Measures of Outcomes:



Adherence to engineering process and standards (coding standards)

Adherence to schedule / timelines

Adhere to SLAs where applicable

Number of defects post delivery

Number of non-compliance issues

Reduction of reoccurrence of known defects

Quick turnaround of production bugs

Meet the defined productivity standards for project

Number of reusable components created

Completion of applicable technical/domain certifications

Completion of all mandatory training requirements


Outputs Expected:



Code:



Develop code independently for the above



Configure:



Implement and monitor configuration process



Test:



Create and review unit test cases
scenarios and execution




Domain relevance:



Develop features and components with good understanding of the business problem being addressed for the client



Manage Project:



Manage module level activities



Manage Defects:



Perform defect RCA and mitigation



Estimate:



Estimate time
effort

resource dependence for one's own work and others' work

including modules




Document:



Create documentation for own work as well as perform peer review of documentation of others' work



Manage knowledge:



Consume and contribute to project related documents
share point

libraries and client universities




Status Reporting:



Report status of tasks assigned

Comply with project related reporting standards/process



Release:



Execute release process



Design:



LLD for multiple components



Mentoring:



Mentor juniors on the team

Set FAST goals and provide feedback to FAST goals of mentees


Skill Examples:



Explain and communicate the design / development to the customer

Perform and evaluate test results against product specifications

Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models

Estimate effort and resources required for developing / debugging features / components

Perform and evaluate test in the customer or target environment

Team Player

Good written and verbal communication abilities

Proactively ask for help and offer help


Knowledge Examples:


Appropriate software programs / modules
+ Technical designing

+ Programming languages

+ DBMS

+ Operating Systems and software platforms

+ Integrated development environment (IDE)

+ Agile methods

+ Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Job Summary: We are seeking a skilled and detail-oriented C++ Developer to join our L2 Support team focused on critical healthcare applications within the Medicare and claims management domain. In this role, you will be instrumental in providing technical support and resolving complex issues for our systems built using C++ and Oracle PL/SQL. The ideal candidate will possess strong C++ development skills, in-depth hands-on knowledge of Oracle PL/SQL, and a solid understanding of the software development lifecycle within a support context. A working functional knowledge of Medicare processes and claims management systems is highly desirable. This position requires the flexibility to work in shifts and participate in an on-call support rotation to ensure the continuous availability of our vital healthcare systems. Responsibilities: o Provide L2 technical support for production applications developed in C++ and Oracle PL/SQL within the Medicare and claims management domain. o Analyze, diagnose, and resolve complex technical issues reported by L1 support or end-users, often related to claims processing, eligibility, and Medicare regulations. o Investigate and debug C++ code and PL/SQL scripts to identify root causes of incidents, considering the specific logic related to healthcare transactions. o Develop and implement fixes, patches, and workarounds to resolve issues in a timely manner, ensuring compliance with relevant healthcare standards. o Write and execute complex SQL and PL/SQL queries to analyze healthcare data and troubleshoot problems within the claims processing and Medicare context and provide data-fix on demand for the test and production environments. o Collaborate with various development teams, DevOps team and other ancillary teams to escalate and resolve issues requiring code changes or architectural adjustments, providing insights based on your understanding of the healthcare domain. o Most importantly, Document troubleshooting steps, resolutions, and knowledge base articles, incorporating specific details related to Medicare and claims management processes. o Participate in shift rotations to provide support coverage across different time zones, ensuring timely resolution of healthcare-related issues. o Participate in an on-call support rotation to address critical incidents outside of regular business hours, understanding the urgency often associated with healthcare systems. o Monitor system performance, specifically focusing on aspects relevant to claims processing and Medicare compliance, and identify potential issues proactively. o Utilize JavaScript for front-end troubleshooting or minor enhancements related to support tools used within the healthcare context. o Analyze and understand Batch scripts involved in healthcare data processing and system automation. o Utilize Control-M to understand job scheduling and dependencies relevant to claims processing and other healthcare workflows. o Adhere to incident management and change management processes, ensuring compliance with healthcare regulations where applicable. Required Skills and Experience: o Bachelor's degree in Computer Science, Engineering, or a related field. o Proven experience as1 a C++ Developer with a strong understanding2 of C++ concepts and debugging techniques. o Extensive hands-on experience with Oracle database development, including writing, debugging, and optimizing PL/SQL code (stored procedures, functions, triggers, etc.). o Solid understanding of relational database concepts and SQL. o Strong analytical and problem-solving skills with a logical approach to issue resolution, particularly within complex healthcare systems. o Excellent communication skills, both written and verbal, with the ability to explain technical issues clearly to both technical and non-technical audiences, including those with a healthcare background. o Ability to work effectively in a team environment and under pressure, especially when dealing with critical healthcare incidents. o Flexibility to work in rotational shifts and participate in an on-call support schedule. o Experience with incident management tools and processes. Desirable Skills: o Functional knowledge of Medicare processes and the claims management system domain. o Familiarity with JavaScript and basic front-end debugging. o Experience in analyzing and understanding Batch scripting (Windows or Linux). o Knowledge of job scheduling and monitoring tools like Control-M. o Experience with log analysis tools and techniques. o Understanding of healthcare data formats and standards (e.g., HIPAA, EDI). o ITIL certification or understanding of ITIL framework. What We Offer: o A challenging and impactful L2 support role within the critical healthcare technology sector. o Opportunities to deepen your C++ and PL/SQL skills while gaining valuable domain expertise in Medicare and claims management. o Exposure to a wide range of technical and functional issues within complex healthcare systems.

Skills

C++,Oracle,Sql

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.