Job Description

3 - 5 Years
2 Openings
Trivandrum


###

Role description

Role Proficiency:



Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 - Software Engineering


Outcomes:



Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.

Code debug test document and communicate product/component/features at development stages.

Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.

Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models

Mentor Developer 1 - Software Engineering and Developer 2 - Software Engineering to effectively perform in their roles

Identify the problem patterns and improve the technical design of the application/system

Proactively identify issues/defects/flaws in module/requirement implementation

Assists Lead 1 - Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions


Measures of Outcomes:



Adherence to engineering process and standards (coding standards)

Adherence to schedule / timelines

Adhere to SLAs where applicable

Number of defects post delivery

Number of non-compliance issues

Reduction of reoccurrence of known defects

Quick turnaround of production bugs

Meet the defined productivity standards for project

Number of reusable components created

Completion of applicable technical/domain certifications

Completion of all mandatory training requirements


Outputs Expected:



Code:



Develop code independently for the above



Configure:



Implement and monitor configuration process



Test:



Create and review unit test cases
scenarios and execution




Domain relevance:



Develop features and components with good understanding of the business problem being addressed for the client



Manage Project:



Manage module level activities



Manage Defects:



Perform defect RCA and mitigation



Estimate:



Estimate time
effort

resource dependence for one's own work and others' work

including modules




Document:



Create documentation for own work as well as perform peer review of documentation of others' work



Manage knowledge:



Consume and contribute to project related documents
share point

libraries and client universities




Status Reporting:



Report status of tasks assigned

Comply with project related reporting standards/process



Release:



Execute release process



Design:



LLD for multiple components



Mentoring:



Mentor juniors on the team

Set FAST goals and provide feedback to FAST goals of mentees


Skill Examples:



Explain and communicate the design / development to the customer

Perform and evaluate test results against product specifications

Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models

Estimate effort and resources required for developing / debugging features / components

Perform and evaluate test in the customer or target environment

Team Player

Good written and verbal communication abilities

Proactively ask for help and offer help


Knowledge Examples:


Appropriate software programs / modules
+ Technical designing

+ Programming languages

+ DBMS

+ Operating Systems and software platforms

+ Integrated development environment (IDE)

+ Agile methods

+ Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

: ServiceNow Assist Specialist Role Summary We are looking for ServiceNow Assist Specialists to support the customer's enterprise ServiceNow platform by enabling AI-driven capabilities, conversational experiences, and workflow automation. The ideal candidate will leverage ServiceNow Assist to enhance end-user productivity, improve service desk efficiency, and deliver intelligent automation solutions. This role requires strong ServiceNow expertise, a solid understanding of ITSM/ITIL practices, and experience integrating AI/virtual agents within enterprise workflows. Key Responsibilities o Design, configure, and deploy ServiceNow Assist features to support ITSM, HR, and other business workflows. o Develop and optimize Virtual Agent conversations, intents, and knowledge bases to improve self-service adoption. o Partner with business stakeholders to identify automation opportunities and translate them into ServiceNow Assist use cases. o Configure Generative AI features within ServiceNow to enhance incident resolution, knowledge search, and request fulfillment. o Collaborate with ServiceNow developers and administrators to integrate Assist capabilities into existing workflows. o Monitor Assist performance, gather usage analytics, and continuously improve conversational models. o Provide training and enablement to support teams on leveraging Assist features effectively. o Ensure compliance with organizational security, governance, and data privacy policies. Required Skills & Experience o 3+ years of hands-on experience with ServiceNow platform administration and development. o Strong knowledge of ServiceNow ITSM processes (Incident, Problem, Change, Request). o Proven experience with Virtual Agent, NLU (Natural Language Understanding), and conversational AI on ServiceNow. o Understanding of ServiceNow Assist and its integration with GenAI capabilities (e.g., case summarization, knowledge recommendations). o Familiarity with JavaScript, JSON, and ServiceNow scripting. o Strong problem-solving, communication, and stakeholder management skills. Preferred Skills o ServiceNow Certified System Administrator (CSA) and ITSM certifications. o Experience with ServiceNow Generative AI Controller and Predictive Intelligence. o Background in ITIL v4 practices and enterprise IT operations. o Exposure to HRSD, CSM, or other ServiceNow workflows beyond ITSM. o Experience with AI/ML platforms or chatbots outside ServiceNow is a plus.
###

Skills

Servicenow,Servicenow Admin,Javascript



###

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.