Job Description

3 - 5 Years
7 Openings
Trivandrum

Role description

Job Title - Developer - Enterprise Solutions

We are seeking a motivated and technically capable ITSM Platform Developer with 6 months to 1.5 years of hands-on experience in IT Service Management platforms such as ServiceNow and/or Zoho. The role involves development, configuration, and enhancement of ITSM applications while supporting ongoing IT operations and service improvements. The candidate is expected to independently handle assigned development tasks and collaborate closely with senior developers and stakeholders.



Key Responsibilities

Develop, configure, and enhance ITSM solutions on ServiceNow and Zoho platforms


Customize workflows, business rules, client scripts, UI policies, and notifications as per requirements


Support implementation and maintenance of ITSM modules such as Incident, Problem, Change, Request, Asset, and CMDB


Create and modify forms, dashboards, and reports to improve service delivery and operational visibility


Assist in integrating ITSM platforms with external systems using REST/SOAP APIs


Participate in requirement analysis, solution design discussions, development, unit testing, and deployment


Troubleshoot application issues, perform root cause analysis, and provide timely fixes


Follow ITIL best practices, coding standards, and organizational security guidelines


Work collaboratively with cross-functional teams including operations, QA, and infrastructure teams


Maintain technical documentation and support knowledge sharing activities



Required Skills & Qualifications

B.Tech / B.E. in Computer Science, Information Technology, Electronics, or a related field from a premium engineering college

6 months to 1.5 years of experience working on ServiceNow and/or Zoho ITSM platforms

Good understanding of ITSM processes such as Incident, Change, Problem, Request, Service Catalog, and CMDB

Hands-on experience with JavaScript, HTML, CSS, and workflow automation

Basic knowledge of REST APIs, JSON, XML, and system integrations

Familiarity with ITIL concepts (ITIL Foundation certification is a plus)

Strong analytical and problem-solving skills

Good communication skills and ability to work in a team-oriented environment

Willingness to learn and adapt to new tools, technologies, and business requirements

Skills

servicenow,zoho,itsm,itil,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.