Overall 5+ Years of experience with last 4+ years in Dynamics
Sales/Dynamics project operations Domain experience
Flexible to learn and adopt other technology
Mandatory Technical skills
Microsoft Dynamics 365 Online Application (Sales or Service) modules
Experience in customization and extension of Dynamics 365 CRM - client side customization using Business Rule, Javascript, HTML etc. & server side customizations Plugins, Workflows, Custom API etc.
Ability to adopt AI in day to day Project tasks using any Tools like Copilot, Cursor etc.
Integration experience with external systems through REST API's, Microsoft Dynamics Web APIs, Custom APIs etc. Both with and without middleware.
Proficiency in Integration of various Azure resources (IaaS and PaaS - SQL DB , App Service , Application Insights , Azure Functions , Storage accounts etc.) to deliver an end to end automation.
Server administration and Deployment for MSCRM application.
Working knowledge of source control tools like GIT, VSS etc.
Working with Power apps, Power Automates, Power BI and rest of the power Platform
Data migration experience either through a tool or through MS Dynamics feature.
Experience with Integration using Web-Hooks (API), Kafka, Topics/Queues etc.
Well versed with different versions of .NET Framework, C# programming, Dynamics CRM SDK, SQL Server.
Experience in building complex database queries and Utility jobs for Dynamics CRM 365 Bulk operations. Well versed with the overall technical architecture of Dynamics CRM.
Strong conceptual and analytic skills. Ability to design and build complex algorithms.
Experience with analytic techniques including process modeling, requirements elaboration, data modeling, and business use case and user interface prototyping.
Define cloud architecture, design and implementation plans for hosting complex application workloads on MS Azure
Thorough understanding of Continuous integration and continuous delivery using Azure DevOps/VSTS, Jenkins.
Good To Have: React.js, JQuery, CSS, HTML 5, AJAX
Role and Responsibilities :
Design and develop solutions for Sales domain using Microsoft CRM Dynamics and integration technology. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, unit testing, deploy and support activities.
Work closely with the stakeholders to drive and/or facilitate development of requirements, specifications, and use cases.
Able to work on multiple projects and initiatives with different/competing timelines and demands.
Lead collaboration activities with stakeholders on requirements elaboration, workflow design, configuration, and business re-engineering.
Manage and collaborate with product vendors and systems integrators on delivery of solutions. Work with delivery partners to review and finalize technical specifications, code review, version management, and implementation related activities.
Adheres to best practices for CRM, development, integration processes by leading discussion in Solution review board, Enterprise Architectural guidance
Excellent in CRM operation like deployment, Installation and build efficient tools to minimize operational overheads
Implementation of new functionality/Enhancement and fixing bugs. Interface development and monitoring and fix issues when necessary.
Deployment activities. Trouble shoot application related bug and resolution. Documentation & Architecture discussion and Solution review Board
Application Demonstration and walk throughs etc. & Adherence to the implementation process
Additional Technical competency
Technology and product knowledge , Requirement Gathering and Analysis & Agile Methodology
Architecture concepts & Solution Design
Configuration Management including coding, Configuration/ Customization, code migration, Unit testing
Deployment & Service support and maintenance
Behavioral/ Soft skill Competency
Verbal and Written communication
Presentation
Collaboration & Team Player
Adherence to process.
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.
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