Job Description

3 - 5 Years
1 Opening
Bangalore

Role description

Role Proficiency:



Develop applications in assigned area of responsibility on ERP/CRM systems with minimal guidance from a Lead Developer



Outcomes:



Work with project team to develop unit test and document small and medium complex level programs as needed for the projects

Follows the best practises set by the project requirements.

Perform other duties as assigned or requested

Code debug test and document; communicate product/component/feature during development stages.

Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models

Learn technology business domain system domain individually and as recommended by the project/account

Define/review technical requirements based on user stories.

Mentor new team members

Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.

Identify the problem patterns and improve the technical design of the application/system

Suggest appropriate technical options for development such as reusing improving or reconfiguration of existing components

Set goals in NorthStar measure progress timely and update accordingly


Measures of Outcomes:



Completion of applicable technical/domain certifications

Adherence to coding standards set by ERP/CRM Practice

Number of mandatory training requirements (technology/industry specific training programs and UST mandatory trainings)

Reduction of reoccurrence of known defects

Quick turnaround of production bugs

Number of post delivery defects

Adhere to SLAs where applicable (if supporting)

Resource billability throughout the year

Number of positive feedback from managers or leads

Number of small requirements solutioned and implemented


Outputs Expected:



Requirement:



Understand the requirements/user stories



Estimate:



Estimate time
effort

and resource dependence for one's own work and for others' work

including modules. Follow scrum ceremonies.




Design:



Understand the design/LLD and link it to requirements/user stories



Configuration and Coding::



Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.



Test:



Create unit test plan for assigned requirements
and conduct unit testing.


Test class coverage above 95%.



Code Review:



Participate in code reviews with Tech Lead

Interact with client for technical discussions under supervision



Manage Defects:



Perform defect RCA and mitigation



Manage Project:



Manage module level activities



Document:



Create documentation for own work as well as perform peer review of documentation of others' work

Create deployment related documents.



Analysis:



Perform analysis as required and directed by the supervisor



Status Reporting:



Report status of tasks assigned

Comply with project related reporting standards and process



Manage knowledge:



Contribute project related documents
share point

libraries

client universities




Release:



Follow release process



Domain relevance:



Develop feature / component with good understanding of the business problem being addressed



Client Interactions:



Effectively interact with customers and articulate their inputs



Mentoring:



Mentor junior developers on the team


Skill Examples:



Ability to debug and do RCA for any defects reported by testing team

Explain and communicate the design / development to the customer

Understand the application/feature/component design and develop the same in accordance with user stories/requirements

Perform and evaluate test results against product specifications

Develop user interfaces business software components and embedded software components

Manage and guarantee high levels of cohesion and quality

Estimate effort time required for own work

Perform and evaluate test in the customer or target environment

Work in a team environment

Good written and verbal communication abilities

Proactively ask for and offer help

A quick learner who can adapt to learning new technologies relevant to ERP/CRM.

Experience in researching production system issues

Able to work closely with client to convert production issues to solutions and suggest options

Ability to advise on best practices and approaches to the team and client

Experience in creating and maintaining configuration steps like Sandbox refresh activities.

Ability to prepare test data and steps for unit integration and production testing as per project needs.

Strong and effective written and verbal communication skills


Knowledge Examples:


Knowledge of various ERP/CRM cloud platform features and automations.
+ Thorough knowledge of coding best practices and understanding the limitations of coding.

+ Experience using data loading tools.

+ Experience on production deployment and solving deployment errors.

+ Knowledge of Agile Methods - Scrum and Kanban

Additional Comments:

Mandatory Skills: BMC Helix ITSM, MYIT, BMC Helix Smart IT, DWPC, DWPA,BMC Helix Innovation Studio,CMDB Development,Integration & Automation Skill to Evaluate: BMC-Helix-ITSM Experience: 4 to 8 Years Location: Bengaluru : The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) Education Qualificaiton: BE/Btech Roles & Responsibilities: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) [Primary Skills]: BMC Helix ITSM Administration & Development BMC Helix Innovation Studio DWPA CMDB Integration Helix Dashboard [Good to have Skills]: SQL Experience [Responsibilities and Duties]: Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations Solid understanding of ITSM processes and Integration techniques. Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations Develop and implement new functionality determined necessary to support ITIL processes. Smart IT knowledge & experience Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions. Preventative maintenance, such as performance tuning, archiving. Should understand Helix architecture. Strong knowledge of Foundation Data Strong Hands on Experience on Architecture, Design & Implementation, Development & Customization, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors Able to configure Complex SRDs Good knowledge of Asset Management, CMDB, Approval Flow Experience and hands on with Web Service & Rest API integration is must. Good understanding of Database queries Open to work in 24x7 shifts. ITIL Foundation is mandatory. [Keywords] BMC Helix ITSM, BMC Helix Smart IT, BMC Helix Innovation Studio

Skills

BMC Helix ITSM,MYIT,BMC Helix Smart IT,DWPC, DWPA, BMC Innovation studio

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.