Job Description

The Premier Developer Support (PDS) team provides high-level support and consultation to our customers with Premier Developer Support services. The Premier Developer Support team is part of the Escalation Engineering team. The team will work with the large cross section of PDS customers including independent software vendors, EDU, healthcare and private sector PDS & Application migrations: The PDS team may also work on customer-requested app migrations since these cases will likely require involvement with our Legal Developer Operations teams. Roles and Responsibilities

• Driving all activities of a customer\xe2\x80\x99s application development utilizing Zoom API/SDK
• Guiding the customers to solve the IT requirements especially by leveraging Zoom API/SDK
• Designing next generation communication solutions for Zoom customers
• Solution and architectural design and implementation
• Working with the Escalation and Service Engineering teams on Zoom API/SDK related customer issues
• Working across multiple boundaries
• Driving the Zoom Vision

Desired Skills

• Experience with working within the tech start up community
• End-to-end IT systems knowledge
• Ability to apply IT Systems knowledge to customer solution design
• Formulate and communicate a technical solution/vision
• Understand Zoom partner and ecosystem partners, products and applications
• Act as a leader when the situation warrants
• Be flexible and able to function in a high growth environment

Soft skills

• Ability to build a strong relationship with clients, not so much on dominating/controlling the conversation.
• Good communication skills, calm, able to handle high-pressure situations
• Strong written skills: respond back and forth with clients over emails and tickets. Emails will be seen (assessment)
• Formulate and communicate a technical solution/vision

Requirements

• Bachelor\'s degree in Computer Science, Engineering or related degree or technical experience equivalent
• 8+ Years of strong programming and software development background
• Domain expertise in SaaS, API/SDK and ISV partnership models
• Technical expertise and understanding of integration technologies such as REST and SOAP API operations and JSON concepts, as well as other web and database technologies, middleware and security appliances
• Strong technical background and application development experience ideally in one or more of the following languages: C++,C#,Java, .NET, PHP, Python, JS and/or NodeJS, APEX

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone\'s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone\'s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We\xe2\x80\x99re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you\xe2\x80\x99ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.