Job Description

Dev Escalation Engineer



This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

:

Aruba

is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the "Intelligent Edge" - and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what's next for you.

What you'll do:

Dev Escalation Engineer will builds from the ground up to meet the needs of mission-critical applications, and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems.



Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions.



Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements.

Responsibilities:

Serve as the final escalation point for advanced technical issues from support and customer success teams. Diagnose and resolve deep technical issues across

.NET or Golang applications

, systems, and networks. Work on network and protocols heavy systems. Perform log analysis, code review, and root cause analysis to drive permanent solutions. Collaborate with product and engineering teams to communicate customer needs and influence fixes or enhancements. Provide direct support to enterprise customers during escalated incidents, ensuring resolution and customer satisfaction. Create technical documentation, knowledge base articles, and post-incident reports (RCAs). Identify recurring issues and work proactively to prevent future escalations. Act as a technical mentor to support engineers and provide guidance during troubleshooting. Ensure clear and timely communication with internal stakeholders and customers during issue resolution.

What you need to bring:

7 to 10 years of experience in technical support, escalation engineering, or software development. Solid understanding of

networking concepts

- TCP/IP, DNS, UDP, RDP, firewalls, load balancers, VPNs. Strong expertise in

.NET (C#)

or

Golang

- capable of reading and debugging code. Proven experience in

troubleshooting and debugging

production systems. Understanding and experience with cloud based systems and deployments.` Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly. Experience working in customer-facing roles with enterprise clients.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Release Management, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have -- whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.


#india
#aruba

Job:

Engineering

Job Level:

TCP_03



HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.