Job Description

Description & Requirements
Business Analyst with 8 or more years' experience in software development of complex systems such as Enterprise Resource Planning systems and surrounding integrations and technology and is adept at simplifying intricate processes and gathering diverse requirements.
Key Responsibilities
Requirement Elicitation: Collaborate with stakeholders to gather and analyze detailed business, user, and technical requirements for software development projects.
Process Decoding: Break down intricate processes to understand workflow, identifying areas for improvement and alignment with project goals.
Solution Definition: Translate requirements into clear solution specifications that guide developers in creating software features and functionalities.
Documentation: Create detailed documentation, including user stories, use cases, and functional specifications, to guide the development team.
User Experience (UX): Advocate for user-centric design, ensuring software interfaces are intuitive, user-friendly, and aligned with user needs.
Process Improvement: Identify opportunities for process optimization, both within the development cycle and broader business operations
Visionary: Responsible for contributing to the strategic direction and defining business requirements to meet industry, regulatory and legal requirements.
Training: Provide functional and technical guidance to the product development and support team.
Testing: Contribute to the quality of deliverables by Acceptance Testing (Function Testing) enhancements.
Delivery: Complete tasks on time and meeting quality standards.

• Support: Assist Support and Services teams as needed, for example:

Provide education to the customer on how to use the product and what is supported to help achieve the users goal.
Confirm enhancement requests for functionality beyond the product's current design intent.
Confirm bugs which need to be approved by the Business Analyst for correction.
Key Requirements/Experience
Proven experience in software development methodologies
Strong problem-solving skills and analytical skills
Ability to multi-task
Self-teacher in acquiring technical skills
Superior communication skills, mastering the 7 C's of communication: clear, correct, complete, concrete, concise, considered and courteous.
Comfortable speaking 1 on 1 and in group settings
Experienced presenter and exposure to MS Project.
Proficient written communication skills and experience in MS Word.
Able to explain complex subjects and rephrase content to ensure everyone has the same understanding
Active listener and courteous of other's

• Strong English language skills.

Basic Qualifications:
Bachelor's degree in a related field (e.g., Business Administration, Computer Science, Information Technology)
Experience in business analysis, system requirements gathering, and documentation
Strong knowledge of development lifecycles and methodologies.
Preferred Qualifications:
Experience with Infor OS and ION or similar integration technologies.
Experience in the Enterprise Resource Planning (ERP) product domain.
Project Management or leadership skills.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
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Our Values
At Infor, we strive for an environment that is founded on a business philosophy called (TM) (PBM(TM)) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM(TM) prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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