Job Description

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AIOps & FinOps SME - Level 2
Experience: 12-15 Years
Job Summary:
We are seeking an experienced AIOps & FinOps Subject Matter Expert (SME) to drive intelligent operations and financial efficiency across our consulting clients. The ideal candidate will bring deep expertise in AIOps platforms and FinOps practices to enhance operational efficiency through automation, predictive analytics, and cost optimization across multi-cloud environments. This strategic role requires balancing technical leadership with client advisory capabilities to drive measurable business outcomes.
AIOps, Observability & Continuous Service Improvement (Primary Focus):

• Design and implement observability solutions enterprise-grade AIOps solutions using IBM Watson AIOps, Splunk ITSI, Dynatrace, and Datadog
• Integrate AIOps platforms with ITSM, CMDB, and DevOps pipelines to enable intelligent operations and automation.
• Integrate AIOps platforms with ITSM tools (ServiceNow, BMC), CMDB, and DevOps pipelines to enable intelligent automation
• Develop ML-driven monitoring frameworks for logs, metrics, and traces using OpenTelemetry, Prometheus, and Grafana
• Implement predictive incident management with anomaly detection, event correlation, and automated root cause analysis
• Design real-time operational dashboards and alerting systems to improve MTTR and service reliability
• Lead Continuous Service Improvement (CSI) initiatives to enhance service quality, performance, and reliability.
• Analyse incident trends, service metrics, and customer feedback to identify and implement improvement opportunities.
• Establish KPIs, SLOs, and SLAs to measure and improve service performance
• Collaborate with stakeholders to implement process improvements and automation across IT operations.

FinOps & Cloud Cost Optimization (Secondary Focus):

• Develop and implement FinOps frameworks for AWS, Azure, and GCP environments
• Collaborate with finance, engineering, and operations teams to align cloud usage with business and budgetary goals.
• Provide insights and recommendations for cost-saving opportunities across multi-cloud environments.
• Develop dashboards and reports for cloud spend visibility, forecasting, and anomaly detection.
• Assist in budgeting, chargeback/showback models, and cost allocation strategies.
• Advise clients on cloud financial governance and cost-efficient architecture design

Client Engagement, Advisory & Consulting Competencies

• Act as trusted advisor to C-level executives on AIOps and FinOps transformation roadmaps
• Lead solution presentations, workshops, and proof-of-concepts for client engagements
• Develop business cases and ROI analyses for AIOps and FinOps initiatives
• Translate technical capabilities into measurable business value propositions
• Proven experience in client-facing advisory roles
• Excellent stakeholder management and executive communication skills
• Ability to translate technical concepts into business value
• Strong problem-solving and analytical thinking

Thought Leadership & Practice Development

• Create whitepapers, case studies, and best practice guides for AIOps and FinOps
• Mentor team members and contribute to practice capability development
• Stay current with emerging trends in Generative AI for IT operations (GenAIOps) and MLOps

Required Skills & Experience:

• 12-15 years of experience in IT Operations, Monitoring, or Cloud Infrastructure.

Hands-on expertise in:

• AIOps Platforms: IBM Watson AIOps, Splunk (Core & ITSI), Dynatrace (Davis AI), Datadog
• Observability Stack: OpenTelemetry, Prometheus, Grafana, ELK
• Cloud & FinOps Tools: AWS Cost Explorer, Azure Cost Management, CloudHealth, Kubecost
• Strong understanding of AIOps principles: event correlation, anomaly detection, RCA, automation.
• Solid experience in FinOps practices, cloud cost optimization, and financial governance.
• Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid environments.
• Proficiency in scripting (Python, Shell, PowerShell) for automation and integration.
• Knowledge of ITIL, DevOps, and Infrastructure as Code (IaC).

Preferred Certifications (Minimum 2):

• IBM Certified Specialist - Watson AIOps
• Splunk Core Certified Power User / Admin / ITSI
• Dynatrace Associate / Professional Certification
• Datadog Certified Monitoring Professional
• FinOps Certified Practitioner
• ITIL v4 Foundation

Education & Requirements:

• Bachelor's or Master's in Computer Science, Data Science, or related field
• MBA preferred for consulting roles
• Willingness to travel for client engagements

EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.