Job Description

JOB ROLE:

The Tour Operator is responsible for planning, organizing, and coordinating inbound travel services for individuals, groups, or corporate clients visiting the UAE. This includes designing tailor-made itineraries, booking accommodations and transport, arranging guided tours and activities, and ensuring a smooth and memorable travel experience for clients. The Tour Operator acts as the primary liaison between clients, suppliers, and internal teams to deliver exceptional customer service and operational excellence.

KEY RESPONSIBILITY:

1. Tour Planning & Itinerary Development

Design customized travel itineraries based on client preferences, budgets, and timelines. Create package tours including sightseeing, accommodation, transportation, meals, and activities. Recommend attractions and experiences that highlight UAE's culture, landmarks, and entertainment.

2. Booking & Coordination

Manage reservations for hotels, transport, guides, attractions, desert safaris, dhow cruises, etc. Negotiate and liaise with local vendors, suppliers, and service providers for best rates and quality service. Coordinate meet-and-greet services at airports and arrange transfers.

3. Client Communication

Respond promptly to client inquiries via email, phone, or messaging platforms. Provide pre-arrival support, destination information, and travel tips. Offer 24/7 on-ground support during clients' stay if needed.

4. Operations & Execution

Ensure all bookings and services are confirmed and executed as per the itinerary. Handle changes, cancellations, or emergency requests with efficiency. Prepare daily tour reports and liaise with drivers, guides, and hotel staff.

5. Documentation & Reporting

Maintain client records, invoices, vouchers, and service confirmations. Monitor tour costs, profit margins, and client payments. Submit operational and customer service reports to the line manager.

6. Quality Assurance

Conduct post-tour feedback collection and analyze customer satisfaction. Resolve service complaints promptly and professionally. Ensure adherence to company standards and UAE tourism regulation

7. Skills

we Required:

Proficient in

MS Office

(Word, Excel, PowerPoint, Outlook) Strong

communication skills

(verbal and written) Good in

email drafting and reporting

Typing speed and accuracy

8. Education & Experience:

Minimum qualification:

Bachelor's Degree

(preferred) Prior experience in a

similar industry/role

(e.g. tourism, admin, customer service) Familiarity with

UAE market and locations

is an advantage
Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per year

Benefits:

Cell phone reimbursement
Work Location: In person