Job Description

Qualification:

Bachelor's degree

Location:

Bangalore

Experience:

1yr

Responsibilities:

1. Tour Planning & Itinerary Development

Design customized travel itineraries based on client preferences, budgets, and timelines.

Create package tours including sightseeing, accommodation, transportation, meals, and activities.

Recommend attractions and experiences that highlight UAE's culture, landmarks, and entertainment.

2. Booking & Coordination

Manage reservations for hotels, transport, guides, attractions, desert safaris, dhow cruises, etc.

Negotiate and liaise with local vendors, suppliers, and service providers for best rates and quality service.

Coordinate meet-and-greet services at airports and arrange transfers.

3. Client Communication

Respond promptly to client inquiries via email, phone, or messaging platforms.

Provide pre-arrival support, destination information, and travel tips.

Offer 24/7 on-ground support during clients' stay if needed.

4. Operations & Execution

Ensure all bookings and services are confirmed and executed as per the itinerary.

Handle changes, cancellations, or emergency requests with efficiency.

Prepare daily tour reports and liaise with drivers, guides, and hotel staff.

5. Documentation & Reporting

Maintain client records, invoices, vouchers, and service confirmations.

Monitor tour costs, profit margins, and client payments.

Submit operational and customer service reports to the line manager.

6. Quality Assurance

Conduct post-tour feedback collection and analyze customer satisfaction.

Resolve service complaints promptly and professionally.

Ensure adherence to company standards and UAE tourism regulations.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person