Job Description

Country/Region: IN
Requisition ID: 28895
Work Model:
Position Type:
Salary Range:
Location: INDIA - MUMBAI - BIRLASOFT OFFICE

Title:

Desktop Support-Vijayawada

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Description:

Area(s) of responsibility

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Skills: Desktop Support Engineer

Location: Vijayawada

Experience: 2-6 years

Job Summary:

Provide technical support and troubleshooting services to end-users for hardware, software, and network-related issues. Ensure smooth functioning of desktops, laptops, printers, and other IT peripherals.

Key Responsibilities:

L1 Support:

Respond to user queries via phone, email, or ticketing system. Perform basic troubleshooting of desktop/laptop issues. Install and configure operating systems and standard applications. Handle password resets, user account setups, and basic network connectivity issues. Escalate unresolved issues to L2 support.

L2 Support:

Diagnose and resolve complex hardware/software/network issues. Perform system upgrades, patch management, and antivirus updates. Manage user profiles, permissions, and group policies. Coordinate with vendors for hardware replacements and warranty claims. * Maintain documentation of issues and resolutions.