Job Description

We are seeking a skilled Desktop Support Technician with a minimum of 1 year of experience to join our IT team. The successful candidate will provide technical support and assistance to end-users, ensuring the smooth operation of desktop systems and peripherals.

Responsibilities:

User Support:

Provide first-level technical support to end-users via phone, email, or in person. Resolve hardware and software issues related to desktops, laptops, and peripherals. Assist users with software installations, upgrades, and troubleshooting.

Laptop Maintenance:

Perform regular maintenance on desktop systems to ensure optimal performance. Conduct hardware and software upgrades as needed. Install and configure new hardware and software components.

Troubleshooting:

Diagnose and troubleshoot hardware and software issues. Escalate complex issues to higher-level support teams when necessary. Collaborate with other IT professionals to resolve technical problems.

Documentation:

Maintain accurate records of support requests and resolutions. Create and update documentation for standard operating procedures.

Security and Compliance:

Ensure desktop/laptop systems are compliant with security policies. Assist in implementing and maintaining security measures on desktops.

Training:

Provide basic training to end-users on software and hardware usage. Create training materials and documentation as needed.

Qualifications:

Minimum 1 year of experience in a Desktop Support role.

Proficient in troubleshooting and resolving hardware and software issues.

Strong knowledge of Microsoft Windows operating systems.

Experience with desktop virtualization technologies is a plus.

Excellent communication and customer service skills.

Ability to work independently and collaboratively within a team.

Basic understanding of networking concepts.

Industry certifications such as CompTIA A+ are desirable.

Job Types: Full-time, Permanent

Pay: ₹10,541.22 - ₹14,623.36 per month

Benefits:

Health insurance Provident Fund
Education:

Diploma (Preferred)
Experience:

IT: 1 year (Preferred) total work: 1 year (Preferred)
Work Location: In person