Job Description

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ResponsibilitiesProvide hardware and software support for both remote and in-office users. Provide direct service for IT networks. Maintain a work log of job tickets and maintenance tasks. Remains current with technology trend and computing technologies. Maintain and manage Active Directory including set up of new user, Administer Azure, and Office 365 environments. Partner with departments to research new tools and technologies that can better support business needs. Effectively communicate issues to both technical and non-technical stakeholders. Collaborate and interact with team members and employees outside of the IT organization. May be required to engage with vendors for technical discussions. Provide collaboration and technical support to peers and other teams. Install, configure, and maintain company end user computer environment. Install, configure, and maintain application software running in the company infrastructure. Organize installations and updates in compliance with Change Control policies. Participate in projects, including company-wide migrations, both in-office and remotely. Develop and maintain the software application configurations, including documentation of IT operation runbook. Assist team with Corporate IT projects. Provide collaboration, and technical support to the Corporate IT Operations department to continuously improve policies and procedures.

RequirementsHigh School Diploma or GED 2 to 4 years of related experience in the following:

o 3+ years working with Windows Desktop Operating Systems.
o 2+ years working with Microsoft Active Directory.
o 1+ years as a system administrator /Desktop engineer.
o 1+ years working with Microsoft Office 365 Administration.
o 1+ years working with PowerShell - Basic Scripting.
o Experience in Microsoft Office Suite.
o Excellent troubleshooting expertise and enthusiastic problem solver.
o Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously.
o Approachable, open, and consultative - Exceptional customer service.
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.