We are hiring a Printer Support Technician for night shift to handle transferred calls from USA & Canada customers. The technician will assist with new printer setup and resolve technical issues. This is a pure technical support role , no sales or cold calling involved.
Key Responsibilities
Take transferred customer calls for technical support.
Perform new printer setup including:
Driver/software installation
Wi-Fi/network configuration
First-time usage guidance
Troubleshoot common printer problems such as:
Printer offline / not printing
Paper jam & hardware issues
Connectivity & driver errors
Guide customers step by step in simple, clear English.
Maintain logs of issues and resolutions.
Escalate complex cases when required.
Requirements
Prior experience in printer setup & support (HP, Canon, Epson, Brother preferred).
Strong troubleshooting skills in drivers, connectivity, and hardware.
Average English communication skills, enough to explain solutions to US/Canada customers.
Willing to work in night shift (US timings).
Calm, problem-solving approach.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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