Job Description

Profile - Desktop Support
Job Location- GG6
Exp- 2+ yrs
-

• Microsoft Windows 10 and 7 proficient.
• Mac OS knowledge is desired
• SCCM Knowledge is MUST
• Operating system deployment using SCCM desired
• MBAM, GPO knowledge is desired
• Experience with Service management tool - Service Now preferred
• Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
• Preferable to have a good understanding of Lync, VPN, and other standard desktop applications.
• Flexible to work in 24x7 shifts
• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

Good Oral and Written Communication skills.
Roles & Responsibilities-

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
• Solve technical issues related to Windows 10/7 and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 10 Feature upgrade using modern management techniques - SCCM/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience

Report on Workstation image deployments and patch compliance metrics