We are looking for Desktop Support Manager, who supports the planning, implementation, and maintenance of our IT infrastructure. The ideal candidate should possess strong technical knowledge, leadership qualities and the ability to manage IT operations in Chennai Branch and coordinating with Head Office at Saudi Arabia
Responsibilities:
Supervise and support daily IT operations.
Monitor and maintain
networks, servers, CCTV systems, biometric devices and IT hardware.
Coordinate the
installation, configuration, and troubleshooting
of IT systems and services (e.g., FortiGate, Windows Server, Office 365).
Provide Level 2/3 support and escalate critical issues as needed.
Oversee asset management, inventory control, and technical documentation.
Manage IT-related projects, including vendor coordination and branch site implementations.
Assist in developing IT policies, security protocols, and disaster recovery strategies.
Certifications in
Azure Administrator Associate
(Microsoft Certified)/
AWS, CompTIA Network+ / Security+, Cisco CCNA / CCNP, ITIL Foundation are preferred
Train, support, and mentor junior IT support staff.
Strong communication, Team handling along with Leadership and problem-solving skills.
Qualification:
Bachelor's degree in Information Technology, Computer Science, or a related field.
5 - 7 years of hands-on experience, including 1 - 2 years in a supervisory or managerial role.
Proficient in Networking (LAN/WAN, DNS, DHCP, VPN, Firewall), Windows Server and Active Directory, Endpoint protection and data security, Office 365, remote desktop tools and cloud environments, IT infrastructure setup: Wi-Fi, CCTV, biometrics, etc
.
Job Types: Full-time, Permanent
Pay: From ?340,000.00 per year
Benefits:
Health insurance
Paid sick time
Provident Fund
Ability to commute/relocate:
Adambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
Desktop support: 5 years (Required)
Work Location: In person
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