Job Description

Roles and responsibilities:

1. User onboarding/offboarding: account creation, Outlook setup, VPN access, device preparation.
2. Install and configure Windows, Mac, Linux OS; user data backup/restore.
3. Dispatch and track laptops via transport partners/courier; recollect and inspect returned devices.
4. Coordinate repairs, replacements, and procurement with vendors.
5. Manage Microsoft 365 (Exchange Admin Center) for user/mailbox lifecycle.
6. Administer Active Directory and Group Policy.
7. Configure and maintain VPN connections for secure access.
8. Provide remote/onsite desktop support and troubleshoot IT hardware/software issues.
9. Manage IT asset inventory and software subscriptions.
10. Monitor endpoint protection (preferred: CrowdStrike) and apply security policies.
11. Record, prioritize, and resolve IT support tickets; maintain clear user communication.
12. Generate IT asset, ticketing, and vendor reports for management review.
13. Support ISO/ITSM processes and compliance documentation.
14. Coordinate with vendors/partners for procurement, repairs, and logistics.

Skills required:

1. 5 years of IT support / system admin experience.

2. OS installation and troubleshooting (Windows, Mac, Linux).
3. Microsoft 365, Exchange Admin Center, Outlook configuration.
4. VPN setup, Active Directory, Group Policy management.
5. Endpoint security management (preferred: CrowdStrike).
6. Hardware diagnostics, repair, vendor coordination.
7. Asset lifecycle tracking, inventory management.
8. Cloud environment knowledge (AWS, Azure, GCP).
9. Strong communication, documentation, and reporting skills.

Qualifications

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Bachelor/Degree is mandatory

Additional Information

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