Job Description

Duties:
We are looking for a skilled and detail-oriented Desktop Support & Asset Management Engineer to join our IT team at our Bangalore office. This role is asset-management heavy, combining technical desktop support duties with responsibility for maintaining accurate records and control over all IT assets. The ideal candidate has solid hands-on experience in asset lifecycle management, ticketing systems, and desktop support with strong communication and reporting skills.
Asset Management (Primary Focus):

• Maintain accurate and up-to-date records of all IT assets (hardware, software, peripherals, licenses).

• Track the full asset lifecycle - from procurement to deployment, maintenance, and disposal.

• Conduct regular physical and digital asset audits and reconciliations.

• Ensure all assets are properly tagged, labelled, and inventoried.

• Collaborate with Finance, Procurement, and IT teams for budgeting, compliance, and purchasing.

• Update and manage records in the asset management tool (e.g., ServiceNow).

• Ensure Just-In-Time inventory support for the region.

Desk Support:

• Provide Level 1 and Level 2 IT support for internal users (hardware, software, peripherals, and

connectivity issues).

• Support via walk-in, remote tools, email, chat, or ticketing system (ServiceNow).

• Install and configure desktops, laptops, printers, scanners, mobile devices, and related peripherals.

• Troubleshoot and resolve common issues: internet access, password resets, email access, and printer

malfunctions.

• Escalate complex or unresolved issues to higher-tier support or specialised teams.

• Perform system diagnostics, log analysis, and root cause identification.

• Document all support incidents in the ticketing system and maintain resolution records.

Skills:

• Asset Management Systems (ServiceNow preferred)

• Microsoft Excel (Advanced Level)

• Windows OS, macOS, MDM (SCCM, JAMF, Intune)

• Basic scripting (PowerShell preferred)

• Strong communication skills, both verbal and written.

• Knowledge of LAN, WAN, VPN, and network troubleshooting

• Ability to support VIPs and non-technical users patiently and clearly.

• Documentation, collaboration, and follow-up skills.

• Proactive and customer-focused mindset.

Education:

• Bachelor's degree in Information Technology or related field (or equivalent experience).

• 5-8 years of hands-on experience in desktop support and asset management.

• ITIL Foundation certification (preferred).

• Experience working with ServiceNow or similar ticketing/asset systems.

Skills Required