Job Description

Job Title: Desk Top Support
Experience Level: 3-7years
Location: - Gurgaon
:-
Skill Set:

• 2-4 years of experience with strong problem solving abilities to provide fast and effective support for clients experiencing basic hardware and software issues.
• Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Good problem-solving skills, and high-level interpersonal skills.

Responsibilities:

• Serving as the first point of contact for customers seeking technical assistance over the phone
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process over phone
• Direct unresolved issues to the next level of support personnel
• Respond to email messages for customers seeking help
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Install, modify, and repair computer hardware and software
• Determining the best solution based on the issue and details provided by customers

If interested, then please share your updated resume with details below:-Please fill the details :-

• Total Experience:
• Relevant Experience:
• CTC:
• CTC (Fixed):
• ECTC:
• Notice Period(Negotiable):
• If Serving (Last working Day):-

Skills Required