Job Description

Job Title: Desktop Support Executive

Department

: IT Support

Exp- Min 2 years experience in desktop support.

Location: CBD Belapur, Navi Mumbai

Key Responsibilities

:

? Provide technical support for desktops, laptops, printers, software applications, and other peripherals.

? Install, configure, and maintain hardware components including CPUs, monitors,

keyboards, printers, and network devices.

? Install, update, and troubleshoot software applications and operating systems.

? Diagnose and resolve hardware and software issues remotely or by visiting user

locations.

? Assist users with login and access issues for cloud services such as Zscaler and

other software.

? Manage IT assets including procurement coordination, tracking inventory, and

handling equipment lifecycle management.

? Maintain accurate records of support requests, issues resolved, and asset inventory.

? Collaborate with other IT teams and escalate complex technical issues when

necessary.

? Perform regular preventive maintenance and system health checks on desktops and peripherals.

? Occasionally visit other office locations to provide on-site support and assist with

hardware setup or troubleshooting.

? Stay updated with emerging technologies, tools, and best practices related to

desktop support.

Requirements

:

? Diploma or degree in IT, Computer Science, or related field preferred.

? Exp- Min 2 years experience in desktop support.

? Strong understanding of Windows operating systems, common software applications, and desktop hardware.

? Basic knowledge of networking concepts.

? Excellent problem-solving and communication skills.

? Ability to work independently and as part of a team.

? Flexibility to occasionally travel to other offices for on-site support.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person