Job Description

We are seeking a skilled and experienced

Desktop Support Engineer

to join our IT support team. The ideal candidate will have at least 3 years of experience in providing end-user support for hardware, software, and network-related issues. You will work directly with employees to resolve technical issues, provide system maintenance, and ensure smooth IT operations across the company.

Key Responsibilities

:

Provide

desktop, laptop, and peripheral support

for internal staff. Install, configure, and troubleshoot

hardware and software

systems, including operating systems (Windows, macOS, Linux), office suites, and proprietary software. Diagnose and resolve

technical issues

related to computers, printers, scanners, mobile devices, and other office equipment. Respond to

helpdesk tickets

and provide timely resolution or escalation to higher-level support teams as necessary. Assist with

user account management

, including password resets, permissions management, and software installation. Perform

regular software updates and patching

to ensure systems are secure and up-to-date. Set up, deploy, and manage

new workstations and devices

, including the installation of operating systems, applications, and system configurations. Monitor network connectivity and ensure proper integration of devices with the network (including VPNs, Wi-Fi, and Ethernet). Provide

remote desktop support

for users working from remote locations. Document and maintain a knowledge base of common technical issues and resolutions. Work closely with the IT team to

resolve systemic issues

and implement preventive measures to avoid future problems. Assist in

asset management

, including the tracking and inventory of hardware and software. Provide

training and guidance

to users on basic IT tools and troubleshooting techniques.

Requirements

:

Experience

: 3+ years of experience in desktop support, IT support, or related field.

Education

: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Technical Skills

: Strong knowledge of

Windows OS

(Windows 7, 8, 10, and 11),

macOS

, and

Linux

. Familiarity with

Microsoft Office Suite

, antivirus software, and common business applications. Experience with

Active Directory

and

Exchange

. Basic understanding of

networking protocols

(TCP/IP, DNS, DHCP, VPN). Familiar with

remote desktop tools

(TeamViewer, Remote Desktop, etc.). Ability to troubleshoot hardware components (desktops, laptops, printers, etc.).

Problem-solving

skills and a proactive approach to IT issues. Strong

communication skills

and the ability to explain technical information to non-technical users. Ability to work

independently

and in a team-oriented environment. Willingness to

work flexible hours

to accommodate user needs.

Preferred

:

Certifications such as

CompTIA A+

,

ITIL

,

Microsoft Certified IT Professional (MCITP)

, or

Microsoft Certified Solutions Associate (MCSA)

. Familiarity with

macOS

and mobile device management (MDM) systems. Experience with

networking devices

(routers, switches, firewalls).

Work Environment

:

Office environment with occasional

onsite support

required. May involve occasional

evening or weekend work

for system upgrades or support during critical times.
Job Type: Full-time

Pay: ?20,939.88 - ?24,192.93 per month

Education:

Secondary(10th Pass) (Preferred)
Experience:

Desktop administration: 2 years (Required)
Language:

English (Required)
Location:

Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person