Job Description

A6 & A7 Sector 64(Noida)
Title: Desktop Support
Level: L1
Job summary: To provide first level support on Desktop, OS and hardware adhering to SLA defined.
Job tasks & responsibilities: * Installation, maintaining and attending day-to-day user's problem calls

• Installation and updating of Desktop operating system and other software
• Install, Configure & maintain e-mail clients
• Troubleshooting of operating systems (Windows XP, Windows 7 etc.)
• Troubleshoot & Resolve Operating System issues.
• Troubleshoot & Resolve any client level application.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and software system installation for various computer applications and programs
• Remote Software/Desktop troubleshooting
• Support on windows networking (wired and wireless)
• File and printer sharing services.
• Client level Antivirus and troubleshooting
• Installation, configuration and troubleshooting of printers, scanner and peripheral devices.
• Daily monitoring of devices such as printers etc., as per checklists.

Job Specification:

• Qualification :Under Graduate/Graduate or any Technical Degree/Diploma
• Certifications : MCP/MCSA/MCSE
• Experience : Minimum relevant experience of 12 months
• Communication Skills: Should be able to understand and write correct English

Supervision: L2 Engineer/Site In charge /Helpdesk Manager
Working Environment: 24*7, 9 hours /day, 6 days in a week
Required Skills dektop support
Reference Code 173804
Feb 06, 2025
1 - 2 Years Exp.
1 Vacancy