to provide technical assistance and ensure smooth day-to-day operations of our IT systems. You will be the first point of contact for end-users, troubleshooting hardware and software issues, managing installations, and maintaining system performance. This role requires strong problem-solving skills, attention to detail, and excellent communication.
Responsibilities:
Serve as the first line of support for desktop, laptop, and peripheral device issues (Windows and macOS environments).
Install, configure, and maintain operating systems, applications, and hardware.
Troubleshoot hardware failures, network connectivity issues, and software errors.
Provide remote and on-site technical support to end-users.
Manage user accounts, permissions, and email setups in Active Directory / Office 365.
Maintain asset inventory and track hardware/software licenses.
Collaborate with IT team members on infrastructure upgrades, system migrations, and security patches.
Ensure adherence to IT security policies and best practices.
Document technical issues, resolutions, and standard operating procedures.
Train and guide users on system usage and best practices.
Requirements:
Bachelor's degree in IT, Computer Science, or related field, or equivalent work experience.
2+ years of experience in desktop support or IT helpdesk role.
Strong knowledge of Windows and macOS operating systems, networking fundamentals, and common enterprise applications.
Experience with troubleshooting hardware, printers, and mobile devices.
Familiarity with Active Directory, Office 365 administration, and remote desktop tools.
Excellent problem-solving and communication skills.
Job Type: Full-time
Pay: ?8,801.11 - ?29,171.24 per month
Work Location: In person
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