Job Description

Key Responsibilities

Provide

Level 1 & 2 support

for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot:

Windows OS

Microsoft Office 365

Specialized PV/CRO tools

(e.g.,

Argus Safety

,

Track Wise

,

clinical databases

) Ensure all support is compliant with:

GDP (Good Documentation Practices)

21 CFR Part 11

HIPAA regulations

Support

user onboarding/offboarding

, access management, and hardware setup. Maintain detailed documentation of incidents, resolutions, SOPs, and changes. Collaborate across teams for

IT infrastructure

,

Validation

,

QA

, and

Business stakeholders

. Assist with

system audits

,

CAPA actions

, and

regulatory IT support

. Maintain IT asset inventory and perform routine system health checks.

Additional Responsibilities (Cloud & Development)

Provide basic support for

cloud infrastructure

(e.g.,

Microsoft Azure

,

AWS

, or

Google Cloud

). Assist in deploying or troubleshooting

cloud-based applications

used by the business. Contribute to simple

automation scripts

,

internal tools

, or

in-house utilities

(e.g., using Python, PowerShell, or any scripting language). Collaborate with developers or DevOps teams on

issue triaging

and

testing environments

.

Required Skills & Qualifications

Bachelor's degree in computer science,

Information Technology

, or related field.

Minimum 3 years

of experience in desktop support or IT helpdesk roles. Experience supporting users in

healthcare, pharma, or clinical research

domains. Strong understanding of:

Windows OS

Office 365

Active Directory

VPN

,

remote access tools

Familiarity with

ticketing systems

(e.g., Jira, ServiceNow). Basic knowledge of

cloud services

(Azure, AWS, GCP). Ability to read/write simple

scripts

or

code

for automation or diagnostics. Understanding of

IT compliance

,

GDP systems

, and

audit processes

.

Preferred Qualifications

Certifications:

CompTIA A+

,

MCSA

,

ITIL Foundation

, or

Cloud Certifications

(Azure Fundamentals). Exposure to:

Argus Safety

,

Track Wise

, or

EDC platforms

Cloud infrastructure

and

SaaS-based tools

Experience working under

SOPs in regulated IT environments

. Programming or scripting experience in

Python

,

PowerShell

, or

Shell scripting

.

What We Offer

Competitive salary &

performance-based bonuses

Career advancement in

healthcare IT & clinical research

Cross-functional exposure:

IT support

,

compliance

,

cloud

, and

development

Work with

global clients

in a

regulated, collaborative environment

Job Types: Full-time, Permanent

Pay: ₹16,667.00 - ₹33,333.00 per month

Ability to commute/relocate:

Selaiyur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Mention your DOB & Current LPA and Expected LPA on your resume
Education:

Bachelor's (Required)
Experience:

desktop support or IT helpdesk: 3 years (Required)
Language:

English, Tamil (Required)
Work Location: In person