Job Description

We are seeking a dedicated and technically sound

Desktop Support Engineer

to join our IT team in Chennai. The ideal candidate will have

2-3 years of hands-on experience

, preferably within a

healthcare or PV/CRO environment

, providing user support, maintaining GDPs-compliant systems, and ensuring IT infrastructure supports regulated clinical and pharmacovigilance operations.

Key Responsibilities

Provide Level 1 & Level 2 support for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot Windows OS, MS Office 365, and specialized tools used in PV/CRO (e.g., Argus Safety, Track Wise, clinical databases). Ensure compliance with

GDPs

,

21 CFR Part 11

, and

HIPAA

standards during support activities. Support user onboarding/offboarding, access rights, and hardware setup. Maintain detailed documentation of incidents, resolutions, SOPs, and system changes. Collaborate with IT infrastructure, validation, QA, and business teams on IT initiatives. Assist during system audits and support CAPA-related IT actions. Maintain IT asset inventory, conduct system health checks, and schedule routine maintenance.

Required Skills & Qualifications

Bachelor's degree in

Computer Science

,

Information Technology

, or related field. 2 to 3 years of relevant experience in

desktop support or IT helpdesk

roles. Experience supporting users in

healthcare, pharma, or clinical research

domains. Strong troubleshooting knowledge of

Windows OS

,

Office 365

,

Active Directory

, VPN, and remote access tools. Familiarity with

ticketing systems

(e.g., Jira, ServiceNow). Understanding of

GDPs

systems,

IT compliance

, and

audit documentation

.

Preferred Qualifications

Certifications like

CompTIA A+

,

MCSA

, or

ITIL Foundation

. Exposure to

Argus Safety

,

Track Wise

, or

clinical EDC platforms

. Experience working under

IT SOPs

in a regulated environment. Knowledge of basic networking and endpoint protection tools.

What We Offer

Competitive salary & performance-based bonuses Opportunity to grow within the

clinical research / healthcare IT

space Collaborative and compliance-focused work environment Exposure to global clients and regulated IT systems
Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Work Location: In person