Job Description

The Desktop Support Engineer will provide day-to-day hands-on support to the organization and end-user systems, including laptops, desktops, mobile devices, and applications. This position interfaces mainly with employees, various departments, and external clients. Typical tasks include troubleshooting user desktop, mobile devices, building equipment, PC's, performing various updates, and providing remote support. Other responsibilities are LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, image management, application installs, user support and training, etc.


Job Responsibilities

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  Maintain detailed and up-to-date licenses and hardware/software inventory
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  Workstation, peripherals, and hardware deployments, break fixes/troubleshooting (OS: WIndows & macOS)
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  Printer/fax deployments and break/fix
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  IT equipment and supplies procurement
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  Hardware/software installs and upgrades
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  Patch, upgrade management, and deployment
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  User support and training
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  Manage IT department documentation
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  Perform preventive maintenance
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  Basic LAN support
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  iPhone/wireless devices deployment and support
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  Microsoft Windows application support
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  Microsoft Office application support
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  Remote user support
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  VPN access support
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  Desktop security
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  Other duties may be assigned

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  Basic knowledge of LAN networking
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  Desktop and laptop break/fix experience
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  Knowledge of remote diagnostics tools
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  macOS/Linux experience a plus, but is not required
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  Desktop security best practices required
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  Experience in Active Directory is a plus but not required
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  Associate or Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience (1-2 years experience)

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  Generous starting salary
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  Group Mediclaim policy
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  Parental Insurance Coverage
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  Accident Policy
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  Retirement Benefits (Provident Fund)
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  Gratuity
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  Overtime Bonus, Paid Vacation & Holidays, Profit Sharing & Incentives