Job Description

L1/Desktop support Engineer Exp \xe2\x80\x93 fresher/Exp Roles and Responsibilities \xe2\x80\xa2Experience diagnosing and troubleshooting basic hardware and software issues on Desktop, Laptop, Printer \xe2\x80\xa2Providing End User Support and Remote Support \xe2\x80\xa2Experience with remote desktop applications and remote troubleshooting techniques. \xe2\x80\xa2Experience in managing and supervising a team in the delivery of high quality work outputs and team performance. \xe2\x80\xa2Experience in addressing complex issues and demonstrated problem management. \xe2\x80\xa2Desktop Support up to Client Level including Hardware, Software and Networking Problems \xe2\x80\xa2Troubleshooting desktop / laptop OS issues. \xe2\x80\xa2Hardware knowledge on servers/switches/storage devices.

• Installation and configuration of operating Systems such as Windows 7 & Windows 10 & Linux

\xe2\x80\xa2Configuration & Troubleshooting of Outlook Issues. \xe2\x80\xa2Continues check on hardware problems, virus Patch updates, system hardware configuration updates

• Installation & Configuration of various Networks under Windows Domain.

• Installation & troubleshooting of Local and Network Printers.

\xe2\x80\xa2Troubleshooting network connectivity in a LAN/WAN environment \xe2\x80\xa2Knowledge on VPN configuration and troubleshooting. \xe2\x80\xa2Knowledge on vendor management and asset management. \xe2\x80\xa2Knowledge for Assembling Desktop

• Laptop Troubleshooting like Keypad, Battery, SSD Replacement

L2 ( Experience Needed )

• Knowledge on configuration of Operating Systems Laptops /Desktops.

• Troubleshooting all types of Hardware, software & Network LAN related issues wherein providing good support for internal clients of the Organization

• Resolving all kind of Network problems and troubleshooting of LAN connectivity issues

• Active Directory User Creation, Permission, Group Creation.

• MS Outlook 2010/2013/ Office 365 Installation & Troubleshooting, Outlook and Email backup,

• Managing overall day to day operations Via Ticketing tool

• Managing DNS and DHCP servers and troubleshoot network related issues.

• Knowledge of Video Conferencing devices.

• MS office, Ms. Word, Power point and outlook all kind of problems.

• Knowledge on functional and technical support, troubleshooting and diagnosing hardware and software problems with laptops/Desktops.

• Installation and configuration of Network Printers by using print Server and manually.

• Providing Remote Support of Client For problem solving.

• Preparing Daily Reports, fortnight and Monthly reports

• Handling the escalations from User

• VPN installation and configuration.

• Windows Server Installation 2019,2016,2012,R2 and Knowledge of Raid 0,1,5

• Data Backup of all users, Local and Network Printer configuration, troubleshooting Software troubleshooting update and patch installation.

\xe2\x80\xa2Manage Antivirus Issue H/W, S/W and hardware up gradation troubleshooting \xe2\x80\xa2Firewall Configuration, Troubleshooting Job Type: Full-time Salary: Up to 20,000.00 per month Benefits:

• Cell phone reimbursement
• Internet reimbursement

Day range:

• Monday to Friday

Shift:

• Day shift
• Flexible shift

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• Fresher (Required)
• 2-4 (Required)