Job Description

Key Skills

End User Computing

Education

• Any Bachelor Degree

for Technical Support Engineer L1:

Experience - 0 months to 1 year

Attend all the tickets forwarded by Service Desk and Incident management team.

Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.

Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.

Supporting end users for their hardware, operating system and application related issue.

Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.

Ensure adherence to operational & technical escalation process (escalation matrix)

Provide accurate information in the shift handovers and on email to the respective Managers.

Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.

Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.

Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

for Technical Support Engineer L1:

Experience - 0 months to 1 year

Attend all the tickets forwarded by Service Desk and Incident management team.

Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.

Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.

Supporting end users for their hardware, operating system and application related issue.

Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.

Ensure adherence to operational & technical escalation process (escalation matrix)

Provide accurate information in the shift handovers and on email to the respective Managers.

Patching and cabl

More about this Desktop Support Engineer jobs in Innovative Techhub Pvt. Ltd.

Innovative Techhub Pvt. Ltd. is recruiting for the position of Desktop Support Engineer for a vacancy in the area. Please read the Frequently Asked Questions below for all answers relevant to this position.

Q1. What are the experience requirements to apply for this Desktop Support Engineer job position? A candidate must have 0 - 1 Years experience for this Desktop Support Engineer job position

Q2. What is the required qualification for this job? The candidate can be a Any Bachelor Degree from any of the following to appliy this job.

Q3. What is the salary of Desktop Support Engineer jobs in Innovative Techhub Pvt. Ltd.? The salary range is between 1,75,000 and 2,75,000 INR Yearly. The Salary will depend on the interview, skill and experience of candidate.

Q4. What is the recruitment process for Desktop Support Engineer job? The hiring process depends on the company for Desktop Support Engineer job. Typically, in entry-level recruitment, candidates have to go through skills, GD, online interview (if they are looking for communication), technical tests, and face-to-face interviews for Desktop Support Engineer job.

Q5. How many job vacancies are opening for the Desktop Support Engineer position? There are immediate 5 jobs openings for Desktop Support Engineer in Innovative Techhub Pvt. Ltd..

• Role Desktop Support Engineer
• Industry Type
• Functional Area
• Number of Vacancy 5
• Gender [ Male / Female ]
• Job Country India