Job Description

About Us \xe2\x80\x9cMagna Infotech, now Quess IT Staffing, is India\xe2\x80\x99s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India\xe2\x80\x99s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - \xe2\x80\x98A Great Place to Work\xe2\x80\x99 certified \xe2\x80\x93 a testament to our excellent culture, people, and processes.\xe2\x80\x9d
About Company https://itstaffing.quesscorp.com/
Roles and Responsibility
Desktop Support Services

• Install desktop OS, messaging client, applications such as Adobe Acrobat, WinZip, WinRAR, and any business application as per customer?s software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs

• Configure the desktops using tools as defined in Schedule A Solution Baselines

• Troubleshoot and resolve desktop incidents

• Manage disk and folder sharing, and permission settings on desktops

• Handle printer problems at users? desktops

• Assist users in accessing applications

• Preventive and rectification action as per customer endpoint security policy.

• First level service for audio-video equipment where ever remote resources are deployed

• First level troubleshooting of desktop LAN related issues

• Extension of LAN using extended patch cords or small switches.

• Printer configuration support on Desktops/Laptops.

• IT clinic to be conducted on quarterly basis to fix laptop/mobile device related issues

• Month end support during the last 3 days of the month and first day of following month for extended hours