Job Description

Desktop Support Engineer

Job description:

Setup Desktop, Computers, Servers, Peripherals, Cameras and test network connections

Installation of Laptops & printers and troubleshooting skills should be there

Replacement of Faulty Hardware Devices

Desktop, Laptop, Printer Installation & troubleshooting

Understanding of Microsoft services like AD

Daily Activity for Hardware & Networking support

Hardware Fresh Installation/Trouble Shooting for Breakdown

Hands-on experience on Backup Application & Server Hardware should have team handling experience

Providing technical support over the phone and taking remote and resolving the issue.

Remote Support from Team Viewer, Admin, VNC Viewer, Any Desk, WebEx Software.

Installation & configuration Outlook & also handling related issues.

Installation and configuration of Network and USB Printers.

Knowledge on normal backup utilization built in OS.

Installation of Symantec Antivirus, McAfee & Troubleshooting virus issue

Troubleshooting OS level Issues & basic network issues

Troubleshooting of LAN and Wi-Fi issues. Installation, Maintenance and troubleshooting of

client OS like windows XP,win 7, win 8.1,win 10

Configure network equipment for efficient and resilient network operation.

Troubleshoots hardware, software, and network connectivity issues.

Should be able to Troubleshoot MS-Office

Performs preventative maintenance to maintain optimal system performance

Maintains network monitoring system.

Configuration and troubleshooting of telephony systems Networking like L2, L3 Switches, Routers

Must be able to configure policies on devices.

Ensuring security and upgrades are applied to IT Assets and kept up to date

Taking ownership of technical issues,

Desired Knowledge :

Minimum of 1-2 years in an IT support/technician role

Should have sound knowledge of Networking and other hardware

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Paid time off
Work Location: In person