Job Description

Job Summary:

The Desktop Support Engineer will be responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role involves troubleshooting, installation, maintenance, and ensuring smooth day-to-day IT operations within the organisation.

Key Responsibilities:

Provide

technical support

for desktops, laptops, printers, and other peripherals. Install, configure, and maintain operating systems Troubleshoot hardware and software issues both onsite and remotely. Manage

user accounts

, email configurations, and network access (Active Directory, Outlook, etc.). Handle

software installations and updates

as per company's IT policy. Ensure

antivirus and security patches

are updated regularly. Maintain IT asset inventory and documentation. Provide support for

LAN/WAN connectivity

, internet, and Wi-Fi issues. Assist in setting up projectors, video conferencing, and other IT equipment. Escalate unresolved issues to higher-level technical teams when necessary. Provide end-user training and guidance for IT systems and tools.
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Skills & Competencies:

Strong knowledge of

Windows OS, MS Office, Outlook, and networking basics

. Familiarity with

Active Directory, DNS, DHCP, and remote desktop tools

. Good problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work under pressure and handle multiple support requests.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person