Job Description

Job Title: Desktop Support Engineer (L2 Support)

Salary: 20,000 to 25,000 INR Monthly

:

- Provide technical support for desktop and laptop hardware and software issues.

- Troubleshoot and resolve Level 2 support tickets related to operating systems, applications, and network connectivity.

- Assist users with software installations, configurations, and updates.

- Maintain and manage user accounts, permissions, and access rights.

- Perform regular system maintenance and updates to ensure optimal performance.

- Document issues and resolutions in the ticketing system for future reference.

- Collaborate with Level 1 support and other IT teams to escalate complex issues.

- Provide training and support to end-users on software and hardware usage.

- Ensure compliance with company policies and security standards.

- Participate in IT projects and initiatives as required.

Qualifications:

- Bachelor's degree in Computer Science or related field preferred.

- Proven experience in desktop support or technical support roles.

- Strong knowledge of Windows and Mac operating systems.

- Familiarity with networking concepts and troubleshooting.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Work Location: In person