Job Description

Job Title: Desktop Support Engineer (L2 Support)

:

We are seeking a skilled Desktop Support Engineer to provide Level 2 support for our users. The ideal candidate will have a strong technical background and excellent problem-solving skills.

Key Responsibilities:

- Troubleshoot and resolve hardware and software issues for end-users.

- Provide support for operating systems, applications, and network connectivity.

- Assist with the installation, configuration, and maintenance of desktop systems.

- Document issues and resolutions in the ticketing system.

- Collaborate with Level 1 support and other IT teams to escalate complex issues.

- Conduct user training and provide guidance on best practices.

- Maintain inventory of IT assets and ensure compliance with company policies.

Qualifications:

- Proven experience in desktop support or a related field.

- Strong knowledge of Windows and Mac operating systems.

- Familiarity with Active Directory, Microsoft Office Suite, and remote support tools.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

This role requires a proactive approach to problem-solving and a commitment to providing exceptional customer service.

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person