Job Description

Position Overview

We are looking for an enthusiastic

IT Desktop Support Engineer (Level 1)

with a focus on

firewall and network security support

. This role involves providing first-line technical assistance to end-users, troubleshooting desktop and network issues, and assisting in the monitoring and maintenance of firewall systems under the guidance of senior engineers.

Key Responsibilities

Provide

L1 desktop support

for hardware, software, and peripheral devices. Assist in

basic firewall monitoring and troubleshooting

(e.g., rule checks, connectivity issues). Respond to user queries via ticketing system, email, or phone, ensuring timely resolution. Escalate complex firewall or network issues to L2/L3 support teams. Support installation and configuration of operating systems, applications, and security patches. Perform routine checks on antivirus, endpoint protection, and firewall logs. Document incidents, resolutions, and escalate unresolved issues. Ensure compliance with IT security policies and data protection standards. Provide basic training to users on secure IT practices.

Required Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field (preferred). 0-2 years of experience in IT desktop support or helpdesk environment. Basic knowledge of

firewall concepts

(rules, ports, VPN, access control). Familiarity with firewall products (e.g., Fortinet, Palo Alto, Cisco ASA, Sophos) is an advantage. Strong understanding of Windows OS, MS Office Suite, and common desktop applications. Basic networking knowledge (IP, DNS, DHCP, VPN). Excellent communication, problem-solving, and customer service skills.

Career Path

This role offers opportunities to grow into

L2/L3 Desktop Support, Network Security Engineer, or Firewall Administrator

positions with experience and advanced training.

Job Types: Full-time, Permanent

Pay: ?250,000.00 - ?350,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person