Job Description

Experience: 0 - 1

Qualification: Graduates only

Location: Parbhani Selu

Qualifications: o Diploma/Bachelor's degree in IT

Job description:

As an IT Customer Service Representative, you will manage the delivery of IT production systems and services.

Your role will involve driving incident, issue, and outage management, as well as investigation and restoration.

You will play a crucial role in ensuring the smooth operation of IT services and resolving any technical issues that may arise.

Roles & Responsibilities: - Expected to build knowledge and support the team.

- Participate in problem-solving discussions.

- Assist customers with technical issues and provide solutions.

- Troubleshoot and resolve hardware and software problems.

- Document and track customer issues and resolutions.

- Collaborate with cross-functional teams to resolve complex technical issues.

- Provide excellent customer service and ensure customer satisfaction.

- Stay up-to-date with the latest technology trends and advancements.

- Assist in the development and improvement of IT support processes.

-Troubleshoot and resolve issues with desktops, laptops, printers, and operating systems.

-Install, configure, and maintain hardware, software, and applications.

-Handle basic networking issues (Wi-Fi, VPN, IP configuration).

-Assist with user account setup and email configuration.

-Log tickets in the helpdesk system and document resolutions.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.

- Good To Have Skills: Experience with Customer Service Operations.

- Strong understanding of IT support principles and best practices.

- Knowledge of troubleshooting hardware and software issues, and basics of networking concepts.

- Familiarity with remote desktop tools and ticketing systems.

- Excellent communication and interpersonal skills.

- Ability to work well in a team and collaborate with cross-functional teams.

Preferred Skills:

Familiarity with remote desktop tools and Active Directory. Basic understanding of antivirus and IT security practices. Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills o Customer-oriented attitude
Job Type: Full-time

Pay: ?8,706.66 - ?28,320.88 per month

Benefits:

Health insurance Paid sick time Paid time off
Work Location: In person