Job Description

Hindi speaking is a must.

Troubleshooting:

Diagnosing and resolving hardware, software, and network issues for end-users via phone, remote access, or in person.

User support:

Responding to support tickets, guiding users through step-by-step instructions, and addressing issues related to operating systems, applications, and peripherals.

Installation and setup:

Installing, upgrading, and configuring new hardware (computers, printers, peripherals) and software.

Maintenance and management:

Performing routine maintenance, managing user accounts (e.g., in Active Directory), and tracking hardware and software inventory.

Escalation:

Escalating unresolved issues to higher-level support teams and working with vendors to resolve technical problems.

Documentation:

Maintaining logs of tickets and solutions, creating technical documentation, and developing user manuals
Job Type: Full-time

Pay: ?15,000.00 - ?24,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person