Job Description

Key Responsibilities:1. End-User Support

Provide technical assistance to end-users for hardware, software, and peripheral issues. Install, configure, and troubleshoot desktops, laptops, printers, scanners, and related devices. Handle day-to-day IT support requests through ticketing systems, phone, or email. Perform password resets, user account creation, and access management as directed.

2. System Maintenance & Installation

Install and configure operating systems (Windows 10/11, Linux, etc.) and authorized software applications. Update and patch systems regularly as per company policy. Ensure antivirus updates and endpoint protection are active and up to date.

3. Network & Connectivity

Basic troubleshooting of LAN, Wi-Fi, IP configuration, and printer sharing issues. Assist in connecting systems to network resources such as drives and shared folders. Coordinate with the network team for escalated network-related issues.

4. Asset Management

Maintain records of IT assets, including desktops, laptops, and peripherals. Support in asset tagging, inventory management, and equipment handover during onboarding/offboarding.

5. Coordination & Reporting

Escalate unresolved issues to L2 / System Administrator and follow up till closure. Document incidents, resolutions, and system changes in the ticketing system. Provide daily/weekly reports on IT support activities.
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person